Hello Angela,
Thank you for all your five star ratings on our service and food for your Labrador.
We really appreciate your support. Please do get in touch if you have any questions. At support@prodograw.com
Best wishes
Team ProDog
Atsiliepimai apie gaminius
ProDog
ProDog Raw
4 months ago
Hello Angela,
Thank you so much for being with us for three years — that really means the world to us! We’re delighted to hear Harry is a happy Labrador and that ordering and delivery have been smooth for you too. No complaints from Harru or Harry’s hooman is the best feedback we could ask for. 🐾 Thanks for your continued support.
Best wishes
Team ProDog
Food is good and anytime I have an issue I cant resolve on the website, any email I send is responded to very quickly.
Atsiliepimai apie gaminius
Pirkimo data: 26/01/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 months ago
Easy to order, quick delivery service & excellent customer service 😁
Atsiliepimai apie gaminius
Pirkimo data: 26/01/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 months ago
Atsiliepimai apie gaminius
Pirkimo data: 26/01/2026
0
Bendrinti
RA
Rachael
Patvirtinta „Feefo“
GBR
4 months ago
ProDog
ProDog Raw
4 months ago
Hi Rachel,
Thank you so much for your five star rating on our service. We do appreciate your support. Any questions, please get in touch at support@prodograw.com. We're here to ensure all runs smoothly for you.
Best wishes
Team ProDog
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (1)
ProDog
ProDog Raw
4 months ago
Hi Rachel,
Thank you so much for your lovely review. We’re delighted to hear your cockapoo is loving the food, especially as we know how fussy they can be sometimes 😊
And a big thank you for sending the gorgeous photo of your four-legged friend too; it has made our day.
We really appreciate your support and look forward to help keeping your dog happy and well fed 🐾
Best wishes
Team ProDog
Your service is faulktless and your staff are very helpful. Unfortunately you were let down (in spades) by your very inefficient courier DHL.
ProDog
ProDog Raw
4 months ago
Hi John,
Thank you for your honest feedback, and for the lovely comments about our service and team. It really does mean a lot to hear that you’ve found us helpful and faultless 😊
We’re sorry, though that the courier has let you down. And apologise on their behalf. We completely understand how frustrating poor delivery experiences can be, and it’s disappointing for us too when it impacts an otherwise positive experience. It’s certainly not the standard we want for our customers.
Please do raise this with the courier company, and also please do feel free to contact us directly if you have any future delivery issues, and we’ll be happy to raise them with DHL and help however we can.
Thanks again for your support and for taking the time to share your feedback with us.
Best wishes
Team ProDog
JS
John Russell SMITH
4 months ago
I have no intention of raising this matter with DHL That is YOUR choice of courier and YOUR business. The contract they have is with you, not me, so it was not at all a good idea to suggest that I should raise the matter with them. I would hope that you have already raised the matter with them,: after all, their sloppy service cost over £100 worth of perfectly good dog food.
ProDog
ProDog Raw
4 months ago
Hi John,
Thank you for your feedback, and I’m very sorry for the confusion and frustration this situation caused.
In the above reply, we assumed that, because you had already been in touch with us and we had successfully organised a replacement order delivered to you, it was clear we had taken the issue seriously and were handling it directly with the courier on your behalf. We apologise if that wasn’t communicated clearly.
The suggestion was meant to read, if you wish to contact them alongside our intervention in the future, as an additional precaution to ensure safe arrival, not to place the responsibility on you. We completely understand your point that the courier contract is ours, not yours, and I’m sorry that our suggestion came across otherwise.
We’re pleased that the replacement order arrived safely and appreciate your patience while we resolved this. When issues arise, we always aim to sort them quickly.
Thank you again for bringing this to our attention, and please don’t hesitate to contact us if we can help further.
Best wishes
Team ProDog
Atsiliepimai apie gaminius
ProDog
ProDog Raw
4 months ago
Hi John,
Thank you for your honest feedback, and for the lovely comments about our service and team. It really does mean a lot to hear that you’ve found us helpful and faultless 😊
We’re sorry, though that the courier has let you down. And apologise on their behalf. We completely understand how frustrating poor delivery experiences can be, and it’s disappointing for us too when it impacts an otherwise positive experience. It’s certainly not the standard we want for our customers.
Please do raise this with the courier company, and also please do feel free to contact us directly if you have any future delivery issues, and we’ll be happy to raise them with DHL and help however we can.
Thanks again for your support and for taking the time to share your feedback with us.
Best wishes
Team ProDog
JS
John Russell SMITH
4 months ago
I have no intention of raising this matter with DHL. It was YOUR choice of courier and YOUR business. I would imagine that you have already raised the matter with them: they caused over £100 worth of good dog food to be ditched.
ProDog
ProDog Raw
4 months ago
Hi John,
Thank you for your feedback, and I’m very sorry for the confusion and frustration this situation caused.
In the above reply, we assumed that, because you had already been in touch with us and we had successfully organised a replacement order delivered to you, it was clear we had taken the issue seriously and were handling it directly with the courier on your behalf. We apologise if that wasn’t communicated clearly.
The suggestion was meant to read, if you wish to contact them alongside our intervention in the future, as an additional precaution to ensure safe arrival, not to place the responsibility on you. We completely understand your point that the courier contract is ours, not yours, and I’m sorry that our suggestion came across otherwise.
We’re pleased that the replacement order arrived safely and appreciate your patience while we resolved this. When issues arise, we always aim to sort them quickly.
Thank you again for bringing this to our attention, and please don’t hesitate to contact us if we can help further.
Best wishes
Team ProDog
Pro dog raw dog food have good quality raw dog food. I have used them several times and my dog enjoys the food.
Atsiliepimai apie gaminius
ProDog
ProDog Raw
4 months ago
Hello Efvenia,
Thank you for sending in your rating. So we can best understand and advise, please would you email support@prodograw.com in order that we may help you.
Best wishes
Team ProDog
Pirkimo data: 22/01/2026
0
Bendrinti
AN
Anita
Patvirtinta „Feefo“
GBR
4 months ago
Ką Anita sakė apie ProDog Raw:
Great as always
ProDog
ProDog Raw
4 months ago
Hi Anita,
Thank you so much for your five star rating on our customer service. We really appreciate your support.
Here for you at support@prodograw.com if you have any questions.
Best wishes
Team ProDog
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (1)
ProDog
ProDog Raw
4 months ago
Hello Anita,
Thank you so much for your lovely review and the picture of your dear little four legged friend.
It's super to hear you’re finding the food easy to store, well packaged, and that every delivery has gone smoothly.
We’re so pleased you’ve chosen us for your third (or fourth!) order and that you’re seeing the benefits compared to kibble and supermarket options. Keeping dogs happy, healthy, and thriving is exactly why we do what we do.
Thanks again for your continued support, and give your freezer-owning superstar a pat from us
Best wishes
Team ProDog
Good food, well packaged and dog loves it. Good selection in the non-offal pack that we need for our dog because of the risk of stones. Dog appears to be happier in this than the specific Dalmatian...
Skaityti daugiau
ProDog
ProDog Raw
4 months ago
Thank you so much for your thoughtful review. We’re delighted to hear your dog is loving the food and doing so well on the non-offal pack. It’s great to know the variety suits her needs and that she seems happier on it too 😊
We’re sorry to hear the delivery experience hasn’t been quite as fantastic. We really appreciate you flagging it. If you ever have any issues with deliveries from our chosen couriers, please don’t hesitate to contact us so we can look into this.
Thanks again for your support, and give your girl a big cuddle from us
Best wishes
Team ProDog
Atsiliepimai apie gaminius
ProDog
ProDog Raw
4 months ago
Thank you so much for your lovely feedback about the food, we’re delighted to hear your girl is enjoying it and that you’ve noticed her being more alert and active since switching. That’s exactly what we love to hear.😊
We’re sorry on behalf of the courier company to hear about your delivery experience.That’s not the level of service we expect from our courier partners.
Thank you for flagging this with us. Do flag it with DHL, but also please feel free to message us directly with your details, and we can also raise this with DHL to help ensure it doesn’t keep happening.
We really appreciate your support.
Best wishes
Team ProDog
ProDog Raw is an innovation when it comes to feeding a BARF raw dog food diet and delivering cutting edge canine nutrition. All of our recipes have been expertly formulated and are proven by results. There are so many working dogs that are already benefiting from our ProDog Raw expertise, discover the difference for yourself…starting today!
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
ProDog Raw is an innovation when it comes to feeding a BARF raw dog food diet and delivering cutting edge canine nutrition. All of our recipes have been expertly formulated and are proven by results. There are so many working dogs that are already benefiting from our ProDog Raw expertise, discover the difference for yourself…starting today!