I ordered the water feature in early January 2026 and it was due to arrive at the end of February. However, as I had heard nothing towards the end of February and was advised that it wouldn't be...
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primrose-uk
Primrose
6 months ago
Thanks for sharing your experience, Eileen. We’re sorry your water feature was delayed and for the lack of updates, but we’re pleased to hear it arrived in the end and we’ll use your feedback to improve our communication.
Atsiliepimai apie gaminius
primrose-uk
Primrose
6 months ago
Thank you for your feedback, Eileen – I’m glad you like the look of the feature, but I’m sorry about the performance and topping up issues. We’ll use your comments to improve, and if you’d like us to look into your specific fountain and setup, please email our customer service team with your order details.
Thank you for your feedback on the rope-top edging stone. We appreciate you taking the time to leave a review.
Atsiliepimai apie gaminius
primrose-uk
Primrose
6 months ago
Thanks for your feedback – I’m glad you were happy with the service, and I hope the markings do weather in nicely, but if you’re ever unhappy with the finish please contact our customer service team so we can help.
Easy to order from and items arrived quickly and as specified. Well packaged and great quality items.
primrose-uk
Primrose
6 months ago
Thank you so much for your lovely feedback – we’re delighted you found ordering easy and are happy with the quality and packaging of your items.
Atsiliepimai apie gaminius
primrose-uk
Primrose
6 months ago
Thanks so much for your feedback – it’s great to hear the support works so well for your marginal plants in a pond pot. 🌿
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback and recommendation – we’re delighted to hear it’s the perfect size for your garden pond and arrived in great condition.
Brilliant. They offset product quality issues with service quality. It wouldnt put me off purchasing from them again, although I would always film / photo unpacking items given the issue we have had.
primrose-uk
Primrose
6 months ago
Thank you for sticking with us and for your understanding – we’re really glad our team could put things right. Your feedback about documenting unpacking is helpful, and we’ll keep working to improve product quality so future orders are spot on first time.
Atsiliepimai apie gaminius
primrose-uk
Primrose
6 months ago
Thank you for your understanding and for giving us multiple chances to put things right. We’re sorry about the faulty batch but glad our team could resolve it in the end.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.