PBM is a customer-focused building management company
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Premier Block Management nebėra aktyvus „Feefo“ klientas
Rodomos visos 1,944 apžvalgos (-ų)
SE
Simon Ellis
Patvirtinta „Feefo“
3 years ago
Ką Simon Ellis sakė apie Premier Block Management:
Difficult issue needing tenacity and perseverance
Jade was great in staying on top of an issue that was complicated and took along time to resolve. She kept me up to date and informed, plus managed the various different parties to co-ordinate...
Skaityti daugiau
Amelia
Premier Block Management
3 years ago
Thanks so much for your feedback!
2
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Francesca was quick, efficient and polite
Amelia
Premier Block Management
3 years ago
Thanks so much for your feedback!
2
Bendrinti
YA
Yogish Agarwal
Patvirtinta „Feefo“
3 years ago
Ką Yogish Agarwal sakė apie Premier Block Management:
Kieran resolved the issue on priority. well done.
Amelia
Premier Block Management
3 years ago
Thanks so much for your feedback!
3
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Poor management of service charges and subsequent EGM and meetings.
The service charge communications were very abrupt with no forward thinking communications regarding the impact to leaseholders.
Following the demand, many leaseholders requested a meeting...
Skaityti daugiau
Amelia
Premier Block Management
3 years ago
Thank you for your feedback, our divisional head of property management provided a detailed breakdown of the budget for the year via zoom to Leaseholders and there were slightly over 100 people.
We have apologised for those who could not attend due to the 100 person capacity. The presentation was subsequently provided online https://youtu.be/0PGAe81RgPM and a follow up meeting with 1000 capacity was arranged with multiple people from pbm and our senior management present. Shortly after we also arranged a hybrid EGM which was both in person and online and with online voting functionality.
We also held an on site surgery until 8pm on a separate day, sent several communications including a Q&A and a slide deck of pertinent information. This all took place within a 4-8 week period. We accept it was an oversight to only have 100 person capacity for the initial zoom meeting and believe we responded in the right way, making every effort to communicate the important information with customers via send outs, 1-2-1 meetings and holding another zoom meeting. We believe in learning from our mistakes.
If you feel we could have done anything else better we are open to feedback, please email hello@pbm-property.com
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Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Francesca was very prompt in her revertal.Keep up the good work.regards Deepak
Amelia
Premier Block Management
3 years ago
Thanks so much for your feedback!
2
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Sabrina sorted it.
Sabrina at PBM was brilliant! After several days of trying to resolve a problem Sabrina very quickly and efficiently found a solution and sorted it out within less than an hour.
Amelia
Premier Block Management
3 years ago
Thanks so much for your feedback!
2
Bendrinti
SI
Siva
Patvirtinta „Feefo“
Watford
3 years ago
Ką Siva sakė apie Premier Block Management:
Excellent Support
I would like to appreciate 'Kieran Ridley' from PBM Property Management for the recent engagement with him. I was in touch with Kieran for our household relocation items delivery into my new flat at...
Skaityti daugiau
Amelia
Premier Block Management
3 years ago
Thanks so much for your lovely feedback, much appreciated!
4
Bendrinti
AS
Ajay Shukla
Patvirtinta „Feefo“
3 years ago
Ką Ajay Shukla sakė apie Premier Block Management:
Overall Great Service
Excellent communication and great service
Amelia
Premier Block Management
3 years ago
Thanks for your feedback!
2
Bendrinti
JL
Jamie Laridon
Patvirtinta „Feefo“
3 years ago
Ką Jamie Laridon sakė apie Premier Block Management:
Very bad customer service
Be more transparent with information
Amelia
Premier Block Management
3 years ago
Thanks for your feedback, we are sorry to hear you feel this way. Regular communications are sent out to leaseholders to provide updates on the property. Two leaseholder budgets have been held this year to discuss maintenance updates & the service charge budget, along with a recent EGM.
If you have any specific areas you wish to obtain updates on, please feel free to email us at hello@pbm-property.com and we'll be happy to help!
1
Bendrinti
FW
Fraser Wright
Patvirtinta „Feefo“
3 years ago
Ką Fraser Wright sakė apie Premier Block Management:
Megan was great, very responsive. Would ask for her again
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