„Pets Corner“ apžvalgos

Hello, thank you for your review. We are saddened to hear that the bag was damaged when collecting your order. We have discussed this with the team in-store and can confirm that the bag seal popped open when picking your order for collection. As a company, we try our best to reduce our waste where possible, and our team promptly taped the bag up to ensure the food stays fresh. We completely understand your disappointment with this decision, and are pleased to hear that they helped you with a new bag of food. We do value all feedback, and will certainly forward your comments regarding the packaging on to our purchasing team for investigation with the supplier.

Hello, thank you for your review. We are sorry to hear of your disappointment with our services on this occasion. We understand that you previously raised this with our customer support team at the time of delivery. From the earlier communication, it looks like you kindly suggested that we improve how these boxes are secured, but didn’t mention any concerns about the product itself. We're really sorry if there was any misunderstanding, a member of our friendly customer service team will be in touch shortly. We truly appreciate your feedback.