We only had our kitten and insurance in place for a day when tragically she passed away. Petplan were very kind and understanding about our loss and repaid our vets costs straightaway and even repaid...
I'd received a temporary petplan insurance package when I adopted my cat, but it hadn't been made clear that there was an excess on it (not Petplans fault). When I put in a claim after a vet visit it...
Skaityti daugiau
Gigi
Petplan
1 month ago
Hi,
Thank you for your review and for bringing this to our attention. I'm sorry for the time it took to process your claim, it's not our usual standard. I've logged this as feedback so we can improve our claims processes and streamline this for the future. I hope your cat is feeling much better today. If any other issues, please don't hesitate to get in touch with us at social@petplan.co.uk with your query, policy number and pet's name.
Thanks, Gigi - The Customer Service Team
I think petplan are brilliant, the level of cover is great. The only downside was I wanted to upgrade the level of cover on my policy due to being able to afford more cover but was told I would have...
All my pets have been covered by Petplan and I cannot fault them, they have paid for some really expensive operations and they always pay promptly, if I have any queries the staff are really helpful...
Service was excellent. One telephone call and my claim was settled very quickly. Would definitely recommend.
Pirkimo data: 09/07/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 month ago
Pirkimo data: 09/07/2026
0
Bendrinti
MM
Mrs Margaret Morris
Patvirtinta „Feefo“
GBR
1 month ago
Ką Mrs Margaret Morris sakė apie Petplan:
Excellent staff and service. Initially given 4 free weeks through the scheme with my vet. Then I took out a policy for a year and moved my older cat to Petplan too.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.