Delivery came quite quick, however product was just put in an padded envelope loose.
0
Bendrinti
Patikimas klientas
11 years ago
when ringing to enquire about my product the person I spoke to was rude and…
when ringing to enquire about my product the person I spoke to was rude and very unhelpful.
Personalised Wedding Gifts
Personalised Wedding Gifts
11 years ago
Thank you for submitting your comments to us, please be assured your feedback will be passed on.
Kind Regards,
Paige
0
Bendrinti
Patikimas klientas
11 years ago
Very quick service and great product!
0
Bendrinti
Patikimas klientas
11 years ago
Fast and easy
0
Bendrinti
Patikimas klientas
11 years ago
I still haven't received the order. I placed it weeks ago with a 48 HR delivery…
I still haven't received the order. I placed it weeks ago with a 48 HR delivery service. I cannot get trough to customer service to get my money back.
Personalised Wedding Gifts
Personalised Wedding Gifts
11 years ago
I am sorry to learn that your order has not yet been received. Your order has been dispatched within the lead time stated. I would advise checking with your local depot and neighbours as it is not common for Royal mail to attempt delivery without a calling card.
I apologise that you have not been able to get through to our customer support team, we are open Monday-Friday 9-5pm. You can also send an email via our contact page.
please do not hesitate to contact us, if you order is not received and you have checked your depot and neighbours.
Thank you for submitting your comments to us.
Kind Regards,
Paige
0
Bendrinti
Patikimas klientas
11 years ago
Great service, arrived promptly
0
Bendrinti
Patikimas klientas
11 years ago
Really disappointed!
I ordered a personalised pint glass and personalised wine glass. The pint glass…
Really disappointed!
I ordered a personalised pint glass and personalised wine glass. The pint glass arrived with a chip in, I asked for a speedy replacement before my wedding day which I did not...
Skaityti daugiau
Personalised Wedding Gifts
Personalised Wedding Gifts
11 years ago
I am sorry to learn that you are disappointed in your recent shopping experience with us. I can confirm that your order was dispatched within the lead time stated, I apologise that this arrived later than anticipated. We do not have any Royal mail service, Royal mail aim to deliver within 48 hours, however this is not a guaranteed service.
I would like to assure you that your feedback will be passed on and we thank you for submitting your comments to us.
Kind Regards,
Paige
0
Bendrinti
Patikimas klientas
11 years ago
They have a very wide choice of gifts
0
Bendrinti
Patikimas klientas
11 years ago
I ordered this to receive in time for a wedding. You advertise online it takes 24-48…
I ordered this to receive in time for a wedding. You advertise online it takes 24-48 hours for personalisation and dispatch. You did not meet that promise. And your representatives response was that...
Skaityti daugiau
Personalised Wedding Gifts
Personalised Wedding Gifts
11 years ago
I am sorry to learn that your order arrived later than anticipated. I can advise you that your order was dispatched within the lead time stated and this went on your chosen delivery method of Royal mail 24.
Royal mail aim, to deliver within 24 hours from dispatch, however, this is not a guaranteed service and as the item is not tracked we have no control over their service.
Please be assured your comments will be passed on.
Thank you for contacting us.
Kind Regards,
Paige
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