Hello, Thank you for your comments.We are keen to hear your thoughts for both the service you received and your experience with the product itself in the event you do need to make a claim. We are interested in hearing if you found the process of buying the policy simple, if you spoke to a member of our Customer Services team, and if so, was everything explained to you thoroughly about the policy you have chosen to purchase.Likewise, should you need to make a claim, we are keen to hear how you found the process as we are always striving to improve our customer experience and receiving genuine customer reviews, such as yours, allows us to do this. Kind Regards