We are a specialist lending bank, offering a range of savings and lending products in the UK
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reitingai per pastaruosius metus
Paragon nebėra aktyvus „Feefo“ klientas
Rodomos visos 7,696 apžvalgos (-ų)
Patikimas klientas
3 years ago
Good on all fronts
Concise and clear communication. Easy to use website. Very competitive rates of interest.
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Bendrinti
Patikimas klientas
3 years ago
Great Service. Thanks
Excellent service. Good communication from the savings team. On line facilities clear, easy to follow, no problems. Thank you
Lois
Paragon
3 years ago
Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system clear and easy to use. We really value your positive feedback so thank you for taking the time to leave us a review.
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Bendrinti
TC
Trusted Customer
3 years ago
Ką Trusted Customer sakė apie Paragon:
Ecxellent service from Haley when gaining access to my accounts after I forgot the details!
Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system clear and easy to use. We really value your positive feedback so thank you for taking the time to leave us a review.
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Bendrinti
Patikimas klientas
3 years ago
Excellent service thanks. Good rates of interest too.
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Bendrinti
TC
Trusted Customer
3 years ago
Ką Trusted Customer sakė apie Paragon:
My fixed saving account ending
My fixed savings account was ending. Was emailed re my options and clear details given on what to do. An easy process and am happy to re invest in Paragon again.
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Bendrinti
Patikimas klientas
3 years ago
The way banking should be.
Probably the best 'new-to-bank' customer and ISA product sign-up process I've experienced.
Lois
Paragon
3 years ago
Thanks for taking the time to respond. It's great to hear your positive feedback as we’re always striving to improve our processes.
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Bendrinti
Patikimas klientas
3 years ago
Answering Questions
By actually answering questions quickly. For a secure message to be answered it will take at least one day. Not a good service.
Lois
Paragon
3 years ago
We're sorry that we've been slow to reply to your message. We’re working hard to improve our customers' response times; your feedback is important to helping us. Please let us explain a little bit about why our service standards have dropped recently. Over the last few weeks, we’ve seen a significant increase in calls and messages about our savings accounts, after a competitor announced reductions in their rates. We’re not trying to make excuses but are working on improving and we acknowledge we’ve got some way to go.
If you still need help, there are numerous ways to get in touch, head over to the Contact page on our website for more details.
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Bendrinti
Patikimas klientas
3 years ago
Lack of a proactive service
I think Paragon should be proactive in highlighting accounts that have a higher interest rate to the account you already have, particularly as they can see you are NOT making capital withdrawals,...
Skaityti daugiau
Lois
Paragon
3 years ago
Thanks for sharing your feedback. We’re sorry you’re not entirely happy with our communications. Your feedback is important to help us improve for the future and will be taken on board.
If you'd like to speak to us further then please get in touch through our usual customer service channels.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.