Sent out wrong carpet damaged underlay did not send replacement underlay with the changed carpet for the correct size ordered
Customer Services
Online Carpets
1 month ago
Good afternoon,
Thank you for taking the time to leave a review and for highlighting your concerns. We are sorry that your order did not go entirely as expected.
From your order details, we can see that we have been in contact with you regarding this matter and that a replacement carpet was arranged to resolve the issue. We also note that the replacement did not include the full amount of underlay originally ordered, and we apologise for this shortfall.
A member of our Customer Care Team will be in touch with you shortly to discuss this further and work with you towards a more positive outcome.
Kind regards,
Jenny
Online Carpets
0
Bendrinti
LR
Laura Rogers
Patvirtinta „Feefo“
GBR
1 month ago
Ką Laura Rogers sakė apie Online Carpets:
Outstanding service
⭐⭐⭐⭐⭐ Outstanding Customer Service!
I couldn’t be happier with my experience with Online Carpets. From ordering samples through to placing my order, the whole process was straightforward and...
Skaityti daugiau
0
Bendrinti
KB
Kim Bouwer
Patvirtinta „Feefo“
GBR
1 month ago
Ką Kim Bouwer sakė apie Online Carpets:
From start to finish i was kept informed throughout the process until after delivery
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 month ago
Great product
Very quick and well informed of delivery. Ive had a lot of products from online carpets. Highly recommend.
0
Bendrinti
KA
Kirsty Ashton
Patvirtinta „Feefo“
GBR
1 month ago
Ką Kirsty Ashton sakė apie Online Carpets:
Lush dark grey carpet
Very quick delivery, super soft carpet, pile right size for bounce back, colour is amazing
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 month ago
All in all a positive shopping experience.
Service was excellent. Even when I changed my mind the night before delivery. Cancelled and refunded no problem. Ordered again and was delivered in good time. Within a week. Can't fault the service....
Skaityti daugiau
0
Bendrinti
CG
Charles Gardner
Patvirtinta „Feefo“
1 month ago
Ką Charles Gardner sakė apie Online Carpets:
Brilliant
0
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Patikimas klientas
Patvirtinta „Feefo“
1 month ago
Happy with our new flooring
The website was easy to use.
I did call customer service for an update on the delivery date, they were not so helpful and asked me to refer to the tracking provided, the tracking code however did not...
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.
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Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.