„Your NRG“ apžvalgos

Hello Derek, We are pleased that your oil was delivered quickly and efficiently and we are delighted to hear that you would recommend us to others. Thank you for leaving us a five star review!

Hi Bridget, Thank you for leaving us a five star review. We are pleased that you are happy with our service.

Hello, Thank you for taking your time to leave us a review. We are pleased to hear that you are happy our prices and find our delivery updates to be helpful. We value your feedback!

Hello, We are pleased that you were happy with the service that our delivery driver provided. Thank you for your feedback.

Hello,Thank you for your feedback. Unfortunately we are unable to advise an exact time of delivery incase a driver is held up on a previous job or stuck in traffic, we can however notify you the day before your delivery is likely to be expected. If you wish you could can also give our office a call on 01642 686000 on the day that you are expecting your delivery and one of our helpful team will be happy to provide you with a rough estimated time of arrival. As long as our drivers have safe access to your oil tank to fill up, as our drivers are super efficient they are able to deliver your oil without you being present to save you hanging around waiting for us to drop off your delivery. Unfortunately, we had to change the way that we fill up and can no longer just fill up the tank and the majority of oil that we carried on our tankers had to be returned to stock, which made us susceptible to an environmental levy charge. We do however offer a tank monitoring service, where a tank monitor is fitted to your tank which will notify us when your tank is at a 30% capacity and we can then schedule an automatic top up, if this is something that you may be interested in our team will be happy to advise you further.

Hello, We are happy to hear that you find our delivery updates to be helpful. Thank you for your kind words and for continuing to choose Your NRG to take care of your oil requirements.

Hello, We are pleased that you had a five star experience with us. Thank you for your review.

Hello, Thank you for leaving us a review. We are pleased that you are happy with our delivery updates and the level of customer service that we provide.

Hello, We are really sorry that you are disappointed in the service that you received from us. We have investigated this delivery. Our driver that attempted to deliver your oil was unfortunately not aware that he could drive in and turnaround on your property as he had not delivered to your address before and he wouldn't do this without your permission. He therefore attempted to reverse to your property however due to the dark and wet conditions unfortunately our driver was unable to complete the delivery safely, hence why your oil was not delivered when you expected it. Based on our call which we had with you on the day that the delivery was unable to be completed, we were advised that you had enough oil to last until the following day when your oil was delivered by us and we were not aware that you were in a run out situation. We are really sorry about this and apologise for the inconvenience that this has caused you.

Hello, It is great to hear that our friendly team were able to help you with your order. Thank you for choosing Your NRG and for taking your time to leave us a review.