Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Just started
So far, so good. Easy to set up and reasonable price.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Excellent insurance for your bike
Excellent price and product.
0
Bendrinti
AD
Andy D
Patvirtinta „Feefo“
2 years ago
Ką Andy D sakė apie Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
2 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
0
Bendrinti
IG
Ivor G
Patvirtinta „Feefo“
Lincoln
2 years ago
Įkelta medija
Peržiūrėti visą mediją (1)
Ką Ivor G sakė apie Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Comprehensive insurance
I thought the insurance they offer is comprehensive without charging a big excess. It was easy to purchase. I have just bought the insurance but haven’t needed to use it yet.
0
Bendrinti
MI
Mick
Patvirtinta „Feefo“
York
2 years ago
Ką Mick sakė apie Cycler:
Friendly and helpful
Friendly helpful chat offering various solutions
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Bought via Muc off - simple and reasonable price
I bought the policy via Muc Off. Only thing I didn't see anything about was providing documentation - I was asked after purchasing - so had to provide a picture of bike, receipt and proof of gold...
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
