Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
This was very easy and straightforward to sort out and good value for money.
1
Bendrinti
KA
Kevin Aitken
Patvirtinta trečiosios šalies
6 years ago
Ką Kevin Aitken sakė apie Cycler:
Great service no fuss wed site , easy to use forms very convenient for us oldies
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. We've tried to design everything with complete simplicity and for everyone - there's too much clutter and content around insurance in our opinion! You know where we are if you need anything else and at any time. Team NextGen
0
Bendrinti
GG
Garry Galloway
Patvirtinta trečiosios šalies
6 years ago
Ką Garry Galloway sakė apie Cycler:
Excellent
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
I've had two claims with them and they've dealt with both without problems.
My only gripe is the time it takes to get the claim started and the time to respond to emails, both of which could be...
Skaityti daugiau
Alan
Cycler
6 years ago
Thanks so much for leaving us a review. we do understand that registering a new claim can be a little cumbersome, this is to ensure we're validating and eradicating fraud to ensure we can continue to offer low prices and a great level of service. We've shared your feedback on e-mail replies with our claims team and will follow this up to ensure an improved service is offered. Thanks, Team NextGen
0
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
Don't bother going for the Instant Cover!
I had to buy new insurance as my old policy was running out and was looking expensive to renew. So I had to get instant cover from Next Gen to make sure my...
Skaityti daugiau
Alan
Cycler
6 years ago
Thanks for your review, we appreciate all feedback. We're passionate about service and we want to get everything right.
We're glad we got to speak with you over the telephone and as advised, unless you submit proof of ownership and schedule some time with us to go through the claim notification process we can't proceed. We have investigated and it appears your policy data was not shared with our Claims team instantly, this was a technical error for which we do and have apologised and has now been fixed, however, this has not impacted the time it has taken to progress your claim. we do hope you're able to schedule the time with our team to progress your claim.
We do offer what we advertise, we do also need information from you and a little of your time to progress the claim. Thanks, Team NextGen
1
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
Very user friendly website and reasonably priced.
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
Thanks for all of your help. Really good service.
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
Excellent
Alan
Cycler
6 years ago
Thanks so much for taking the time to provide us with a review. You know where we are if you need anything else and at any time. Team NextGen
0
Bendrinti
TC
Trusted Customer
Patvirtinta trečiosios šalies
6 years ago
Ką Trusted Customer sakė apie Cycler:
Thankfully I was able to get a replacement phone to tide me over while waiting for the insurance claim to process, as I started the claim process about 3 weeks ago and still absolutely NOWHERE near...
Skaityti daugiau
Alan
Cycler
6 years ago
We're really disappointed to read this review because as we've advised over the telephone and on several occasions, unless you pay the policy excess we cannot progress your claim. We've attempted to call, e-mail and chase the payment repeatedly. Please do get in touch if you'd like to progress your claim. Thanks, Team NextGen
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