Only half my order was on the van (although it was all on the delivery sheet!). When I called them they were really unhelpful, weren't at all interested and tried to make it my fault. They said I...
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Natures Menu
Natures Menu
10 years ago
Thank you for your comments, I have looked into this and indeed you were shorted on your delivery, this was a genuine error on our behalf. Following your phone call on the same day as the delivery one of our sales staff arranged for the shortage to be delivered to you at the earliest possible date, this would have been either the following day via courier providing it was reported before the cut off time to arrange this, or on our own vans should this constitute a better option. A further delivery charge would never be expected or requested. Natures Menu sincerely apologise if you feel that the service levels were not to your expectations and we aim to continually monitor and improve our services.
Natures Menu Customer Services.
Customer service is excellent. Website shopping arrangements used to be excellent too until some I.T. geek made it more awkward than it needs to be. Considering looking for a new supplier.
Natures Menu
Natures Menu
10 years ago
Your feedback is important to us and it has been passed to our marketing department who are currently updating and improving our website. There is the option of the quick shop on-line that is faster and more manageable.
Natures Menu Customer Services.
My dog adores the food and the website is easy to use so it is a win-win situation. if there is one thing I would ask them to consider changing I would ask them to use stronger packing fort he...
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Natures Menu
Natures Menu
10 years ago
Thank you for your valued feedback all packaging should be leak proof. If you experience any further issues with the packaging please contact our office so we can address this with the production department.
Natures Menu Customer Services.
I wanted to switch my cat to a raw food diet, but unfortunately she didn't like Natures Menu at all, so it wasn't good for me. I did try a few times but she wouldn't eat it – I ended up donating most...
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Natures Menu
Natures Menu
10 years ago
With any new diet for cats there can be a lengthy transition period. Our website offers information in regards how to achieve this with tips to aid with the transition. However many cats really enjoy our lightly steamed pouches as an healthy alternative.
Natures Menu Customer Services.
Natures Menu are exceptionally Amazing. Their food products are brilliant and my dogs love their raw snacks. Delivery is always when stated and drivers are always pleasant and happy to chat whilst...
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Natures Menu
Natures Menu
10 years ago
Thank you for your kind comments and taking the time to leave us feedback.
I am very pleased your happy with the service we are providing you.
Many Thanks
Natures Menu Customer Services.
Very personable but as a regular customer, felt as if I was being fobbed off when I questioned content of their puppy food.
Have tried repeatedly to get an explanation but with no luck so have now...
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Natures Menu
Natures Menu
10 years ago
Thank you for your comments, I was disappointed to hear that you were not given an explanation on the contents of our puppy food, we have specifically trained staff to answer customers questions on all aspects of our products, should any question arise that a member of staff does not feel competent in answering our veterinary division are always on hand to help.
Natures Menu Customer Services.
The service is very good and efficient and the food is excellent and keeps my girls beautiful!!! That's 2 golden retrievers! thank you
Natures Menu
Natures Menu
10 years ago
I am so pleased your 2 Girls are enjoying our products. If you get chance please post a picture of them onto our Facebook Page, I would love to see a picture of them.
Thank you for taking the time to leave us positive feedback.
Many Thanks
Natures Menu Customer Services.
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