„Natural Instinct“ apžvalgos

Hi Chrissy, We're sorry to hear you are not satisfied with your recent delivery from Natural Instinct - this is not the level of service we strive to provide. We can see that the day you reported this to us, a replacement was issued straight away, and this arrived on the 2nd May. This was expedited on the quickest delivery service we can provide. Our courier does not always alert us when parcels are damaged in transit, which results in them being destroyed. We have reported this issue to DPD in the hope this feature may be available to us in the near future, but we can assure you that if we were aware of any delay to your delivery, we would contact you to provide an update and a resolution. We apologise again for the inconvenience caused by this, and we hope your future deliveries continue to arrive in our usual next-day turnaround. Kind Regards, Natural Instinct

Hi Kate, Thank you for your feedback. We're glad to hear that your dog loves our food and that you find our ordering process easy. We apologise for the inconvenience caused by some items being out of stock at times. We include green tripe in a few of our recipes because it is a natural source of digestive enzymes helping to purify and cleanse the blood and remove toxins, parasites and fungus. Green tripe also improves metabolism, hormone function and boosts the immune system. It is also a fantastic source of natural probiotics. However, we understand that not all dogs enjoy tripe, and we offer a range of other recipes without it. Kind Regards, Natural Instinct