Many thanks for your feedback. Following our conversation earlier this week I am pleased to say that Regent have increased the compensation offered for the inconvenience and disruption you experienced. This is now being processed and will be with you shortly. If you need anything further from me please don’t hesitate to get in touch directly.
Very best regards
Sharon Trigg, Reservations Manager
Comprehensive, high class service as I have come to expect from Mundy.
Atsiliepimai apie gaminius
Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback. I’m sorry to hear that your experience of Riverside was one with so few other guests and that this had a negative effect on the atmosphere on board. As a new entrant into the luxury river cruise market some sailings have been less well sold than others. With regards to the security measures, compared to ocean cruises the requirements are not as stringent so a lower level of checks is not uncommon.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Pirkimo data: 21/04/2024
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Good service although complicated by the fact that Janet was trying to deal with two people, kiving
Not enough attention to our requirements because in your eighties some special arrangements have to be made. The Hotel arrangements were too vague and resulted in us cancelling the so called Viking...
Skaityti daugiau
Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback and your additional comments when speaking to Sharon. I’m sorry to hear that your experience of Vikings pre- and post-cruise arrange was so poor and that the hotel Mundy arrange for you pre-cruise did not meet your expectations. We have now taken this property off-sale. Sharon has informed me that you didn’t want to raise this with Viking as a formal complaint so I’ve shared your feedback with our account manager so they are at least aware of the issues you experienced, and your comments have been shared will the team at Mundy so we can provide better support to others in future.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.