The company has chosen to mis-interpreted my message. I have not complained about the cost of the battery, I merely commented. My complaint is that is that the service people did not test the battery...
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Jez Hall
Mower Magic Ltd
1 month ago
It is not our fault that your battery was faulty. Batteries are prone to going faulty - how is that our fault? Sorry it took a little longer - in the non-mowing season - to fix, than all of us would have liked, but we have a lot of machines to get through. Timing is not an exact science. We often have to wait a long time for parts. The battery would have had to be replaced whether it was day 1 or day 21 - they cost is the same, so that's not our fault either. The reason we advise get this work done in December/January is so that timings do not really matter as the machine will not be cutting anyway at that time. You are welcome to have the machine serviced anywhere you choose, but bad feedback is a little disappointing after we worked hard to get the machine back in service for you.
Contact on phone about problem, was told they will contact me back but nothing
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Jez Hall
Mower Magic Ltd
1 month ago
You have ordered the wrong side - it is sided from the view of standing behind the machine.
AS
Andrew Sherriff
1 month ago
I have not ordered the wrong side, it's your parts diagram numbers that is wrong, I have had this confirmed on phone to the parts sales team thank you jez!!!
Really excellent service. Product very well protected during transportation and delivered exceptionally quick. Based on my experience, I can recommend dealing with this supplier.
I am leaving this feedback to help make the website clearer. I bought this as a "service kit," but it only contained a spark plug and fuel stabilizer. A standard service kit for a Honda GCVX145...
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Jez Hall
Mower Magic Ltd
1 month ago
Misleading? What is misleading. The service kit describes exactly what is included. We sent you the item you ordered.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,