Dear Philip, Thank you for your feedback. Please do not consider our product a 2star product just because you have not caught any moths on it yet. Only adult male textile moths will be attracted. It may be that the moths you have seen are female, juvenile, or other moth types. Positioning is also important to make them as effective as possible. Please be sure to place them 1-2m high, away from draughts, away from bright light, and nowhere near moth repellents such as lavender or cedar wood. Our Traps really are the best on the market, using only natural pheromones produced in Germany - If you're not catching moths and have your traps positioned correctly please be reassured that you don't have adult male textile moths in that area. Please do leave them in place for their 3month lifespan to monitor your moth problem. We hope that this is helpful and that you're reassured? If so perhaps you would be so kind as to edit your star rating - it would be greatly appreciated by the team here at Moth-Prevention. A low star rating is quite damaging as it could lead other customer's to consider that our traps do not work.Please do reach out to us by email if you would like to discuss your specific moth situation in detail and we will be very happy to assist you further.Kind regards,
NeilMoth-Prevention
PW
Philip Wright
7 years ago
The Merchant has given me some tips on placement. It will take a few months to fully assess the effectiveness.
PW
Philip Wright
7 years ago
The traps seem to be working well now. Took a little while for them to be effective but now catching lots of moths.
Pirkimo data: 26/05/2019
0
Bendrinti
SW
Susan Weisgrau
7 years ago
Ką Susan Weisgrau sakė apie Moth-Prevention.com:
Courteous, timely and helpful response. Thanks!
Atsiliepimai apie gaminius
Pirkimo data: 26/06/2019
0
Bendrinti
Patikimas klientas
7 years ago
Service was prompt and professional. The Moth-Prevention product is the only one that works!
Atsiliepimai apie gaminius
Pirkimo data: 25/06/2019
0
Bendrinti
DT
Deborah Thompson.
7 years ago
Ką Deborah Thompson. sakė apie Moth-Prevention.com:
I paid almost $10 plus shipping and I only received 1 moth trap. My understanding was they came in package of 3.
I would like to order more from you and now I will not.
Additionally, I first...
Skaityti daugiau
Neil
Moth-Prevention.com
7 years ago
Dear Deborah, We're sorry to read that you're not happy with your purchase from us. Even though we sell Packs on Amazon we sell them as singles on our website with the ability to increase the volume required from 1-20 with ever increasing levels of discount. We do not mention the term '3 Pack' within the text on our website and the image is for a single trap. We see from your order that you did in fact order only 1 trap for $13.50 (approximately a third of the price of a 3 Pack from Amazon). As such we will not be able to send 2 more traps to you. With regards to shipping: We offer a flat rate for shipping with all orders placed on our website and it is actually $6.50 and not the 'almost $10' that you mention. Kind regards, Neil
Moth-Prevention
Pirkimo data: 18/06/2019
0
Bendrinti
SB
Simon Bard
7 years ago
Ką Simon Bard sakė apie Moth-Prevention.com:
Great product. We tried so many different brands and this one is the only one that really works. The only negative thing is that I used to buy it through Amazon but you can't get it there anymore....
Skaityti daugiau
Atsiliepimai apie gaminius
Pirkimo data: 16/06/2019
0
Bendrinti
Patikimas klientas
7 years ago
i'd buy again. excellent product.
Atsiliepimai apie gaminius
Pirkimo data: 06/06/2019
0
Bendrinti
Patikimas klientas
7 years ago
I ordered the wrong item and have emailed them twice for for return instructions. I have heard nothing. There is no phone number available to call.
The customer service is terrible!
Neil
Moth-Prevention.com
7 years ago
We're sorry to read that you have ordered in error and then had trouble getting in touch with us. We certainly don't like to read that one of our customer's considers our Customer Service to be terrible. Our average star rating is above 4.5/5 because we do care. We have checked our email system and can confirm that we have not received an email from you - if we had we would have certainly replied within 24hrs. If you do need to return anything to us please go to our website and scroll to the bottom of any page where you will find a link called "Returns". From there you can download a simple Returns Form and send your parcel back to us without any quibble. A direct link to our Returns Page: https://www.moth-prevention.com/pages/returns
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