Momentum Life is a licensed New Zealand life insurance company, committed to providing New Zealanders with easy and straightforward insurance solutions. Our insurance products are designed to provide financial support during a family’s time of need. New Zealanders have recognised the outstanding service provided by Momentum Life and we’re delighted to have received quality service awards from both Reader’s Digest NZ and Feefo, as they reinforce our commitment to delivering best in class products, services and experiences.
Thank you for taking the time to leave feedback about your recent experience.
I'm sorry to hear that you weren't completely satisfied with our service thus far. I will pass your comments to the relevant teams so we may improve our service moving forward.
At this time, it is an industry standard to have any beneficiary changes made by filling out a form. This is our way of confirming that the Policy Owner has made the changes and protects you from anyone else changing them on your behalf. We also try and contact our customers as soon as possible when a request is made. This is usually within a 24 hour period. Finally, I have asked our Customer Care team to update your details in our system.
Again, I do appreciate your honest feedback and if there's anything else you would like to share with us, please do not hesitate to get in touch.
Warm regards,