„Michael Poole“ apžvalgos

Hi, I'm sorry to hear about your recent experience. Please could I ask for further details so I can look into this with management?

Thank you for your lovely comment, Riccardo!

Thank you so much for your lovely review, Eileen. We're glad to have helped during the selling process!

This is the kind of review we love to see! Thank you so much for taking the time to leave this for us, we really appreciate it.

This was so lovely to read, Kevin! Thank you so much.

Hi, I apologise that the outcome was not as expected. I've spoken to the management team in our Middlesbrough branch to get background information on this issue. Due to it going into auction and an offer being accepted before it going into the room, we would never really know if you could have gotten more on the night of the auction. Auctions sometimes see people sell their property massively over the guide price. However, I do want to thank you for your lovely review regarding the marketing of your property & customer care from our team. We appreciate it.

Thank you for your 5 star review, Michael; we really appreciate it!

Hi there, I appreciate your feedback as it helps us to improve our operations moving forward. I apologise for your recent experience as it is not what our clients should encounter. I'd just like to confirm that I have raised this with management & the branch in question to ensure that this issue is thoroughly looked into.

Hi, thank you for your patience whilst I looked into this with the team at our Middlesbrough branch. We do have a selected few Solicitors that we advise customers to use as we have a clear communication line with them. As we have that working relationship with them, we hear back from them a lot quicker than a Solicitor that we have not previously worked. After speaking to the team, I can confirm that we did actively chase your selected Solicitor multiple times, but the line of communication during the first lockdown was little to none. However, I do just want to say that we apologise profusely for the inconvenience caused by this and we can assure you that all feedback is taken onboard to ensure our team are providing a great service to our clients.

Thank you so much for your lovely words!

What a lovely comment to read this morning! Thank you so much, Gavin; we really appreciate it.