„Metabolics“ apžvalgos

Thank you for your feedback, and I’m really sorry to hear about your experience. Firstly, please accept our apologies for the delay in responding — your original email was unfortunately filtered into our spam folder, which meant we did not see it as quickly as we should have. We completely understand how frustrating that must have been. We’ve since reviewed this with our Quality Control team. We checked our current stock from the same batch (018051), and everything appears as expected with no unusual odour. We’ve also sold a large number of units from this batch and haven’t received any similar reports. That said, omega-3 products do naturally have a distinctive smell due to the fish oil content. This can sometimes become stronger depending on storage conditions, particularly after the product has been opened. As we’re unable to account for how the product was stored after delivery, we can’t determine the exact cause in this case. However, your satisfaction is very important to us. We’d be more than happy to offer you either a replacement or a full refund. Please just let us know which option you’d prefer, and we’ll arrange this for you straight away. We’ve also reached out to you via email to follow up directly.

Thank you for getting in touch, and I’m sorry to hear about the confusion with your order. I just wanted to clarify that all customers are automatically sent tracking information via email once their order has been dispatched. The tracking number is also available within your account when you view your order details. From our system, we can see that your order is marked as delivered on 25th April. As the courier has confirmed successful delivery, this may indicate that the parcel was received at the delivery address, left in a safe place, or accepted by someone on your behalf. We would recommend: Checking around your property for any safe place locations Asking neighbours or anyone else at the address if they may have accepted the parcel Reviewing the tracking details in your account for any delivery notes from the courier If you’re still unable to locate the parcel after this, please let us know and we can advise on the next steps.

We’re really pleased to hear that you’ve had a positive experience with our customer service and that you’re finding the web portal helpful for managing your subscriptions. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.