We booked and paid for a 'Sea View' room but were given a 'SIDE SEA VIEW' room. we complained and the only alternative that was available was a suite overlooking the swimming pool at an additional...
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Brahi
Luxury Holidays Direct
6 years ago
Dear Mr White
We have just heard your feedback and we apologise for the issue that arose for you. We did correctly book you in a Preferred Club Ocean View room. Had we been contacted we would have most definitely perused the resort to move you immediately. This is of course part of our team service. Sadly we were not aware of the situation. The Resort too did not inform us of your unhappiness on the room type.
If you would like to raise the comments to the resort we are happy to hear your review in writing at Customer.services@sunset.co.uk and we will be happy to send forward for a review.
For now we hope this did not tarnish your experience with Luxury Holidays Direct as we know Juliette did her very best to beat the quote you had chosen from another operator. We pride ourselves on looking after our clients so we hope you do try us again and we do wish to hear your views in more detail.
Regards
Sales Management
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Brahi
Luxury Holidays Direct
6 years ago
Thank you. Remarks have been noted. We have conscientiously checked pricing in the market Dreams Punta Cana does seem to have good reviews but we await feedback should you chose.
Regards
Sales Management
Pirkimo data: 08/02/2020
0
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Trusted Customer
Patvirtinta „Feefo“
6 years ago
Ką Trusted Customer sakė apie Luxury Holidays Direct:
Devangi is professional and fast. Provides great customer service. Will get back to you on options very quickly, where she has knowledge of a place she’s been too she will share. We have great deals...
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Pirkimo data: 16/12/2019
5
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Trusted Customer
Patvirtinta „Feefo“
6 years ago
Ką Trusted Customer sakė apie Luxury Holidays Direct:
As usual, Dee arranged things to our total satisfaction
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Pirkimo data: 05/11/2019
4
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Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Excellent. Jonathan Winstone was great, answered queries immediately and was so helpful. I would definitely use Luxury Holidays Direct again.
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Pirkimo data: 07/10/2019
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Patvirtinta „Feefo“
6 years ago
Brilliant & attentive
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Pirkimo data: 18/10/2019
1
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Trusted Customer
Patvirtinta „Feefo“
London
6 years ago
Ką Trusted Customer sakė apie Luxury Holidays Direct:
The service we’ve had from Luxury Travel has been faultless and we’ve experienced a fabulous holiday so far, so as long as the last day and flight are as good as the rest of it has been, it will be...
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Pirkimo data: 20/10/2019
2
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Trusted Customer
Patvirtinta „Feefo“
7 years ago
Ką Trusted Customer sakė apie Luxury Holidays Direct:
Recently booked our holiday to Mauritius with this company- very competitive prices with good extras such as massage included within our package etc. Overall a really great service received from Dee...
LuxuryHolidaysDirect.com brings you affordable luxury. We offer fantastic holidays to Mauritius, Seychelles, Maldives, Dubai amongst many other long haul luxury destination... Nothing it's too much for us. Take a look...
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LuxuryHolidaysDirect.com brings you affordable luxury. We offer fantastic holidays to Mauritius, Seychelles, Maldives, Dubai amongst many other long haul luxury destination... Nothing it's too much for us. Take a look...
