Tour director and guides amazing, helpful, informative and went above and beyond
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
12 months ago
Thank you for sharing your experience. It sounds like you had a wonderful time on the Grand South America tour, and we are thrilled to hear that you enjoyed it so much. We are glad that your Travel Concierge, made your trip memorable and we appreciate your feedback about the dining experiences and room variations, and will be sure to pass your comments on. Thank you for travelling with Luxury Gold.
Our concierge *Personal information removed by Feefo* was amazing I wish we could have her on every Luxury Gold trip. The only person who might have been more amazing was our driver *Personal...
Skaityti daugiau
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Kim Devereux
Luxury Gold
12 months ago
We are delighted to hear you had a positive experience with the 'Spain and Portugal in Style' tour. We are so pleased that you appreciated the structure and enjoyed the Travel Concierge's planning. Thank you for being our guest.
Pirkimo data: 19/09/2025
0
Bendrinti
JB
Judith Beatty
Patvirtinta „Feefo“
AUS
12 months ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
12 months ago
Thank you for taking the time to share your positive experience. We are delighted to hear you enjoyed your tour, and we appreciate your kind words about our team and the accommodation. It's wonderful to know you found the tour experiences so interesting.
Had joined the Luxury Gold for two trips.
The itinerary, hotel choices, tour director and driver were all very good.
Highly recommended.
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
12 months ago
Thank you for travelling with Luxury Gold once again and for sharing such a thoughtful and detailed review of your recent journey.
We’re delighted to hear that you enjoyed the itinerary, hotel selection, and the attentive care provided by your Travel Concierge and Coach Driver. It’s wonderful to know that the balance of culture, history and scenery met your expectations and that the pacing of the itinerary allowed for comfortable rest at the end of each day.
Your kind words about your Travel Concierge’s dedication, particularly her care for an injured guest and will certainly be shared with her and her management team. We’re also pleased that you found the coach comfortable and well maintained, ensuring a relaxed experience during longer travel days.
Thank you for your suggestion regarding additional time in Valencia. We understand how appealing the city is and will share your feedback with our product team for future consideration.
It’s always a pleasure to welcome back returning guests, and we truly hope to have the opportunity to host you on another Luxury Gold journey in the near future.
Thank you for your feedback. We are pleased to hear you had a positive experience.
Pirkimo data: 13/09/2025
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
12 months ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
12 months ago
Thank you for your feedback. We are delighted to hear that you enjoyed your Grand South America trip! We are thrilled that you appreciated the itinerary, hotels, concierge services, and the local tours. We are so pleased that you had a fantastic holiday.
Please see commentary above. The service on the Victoria Falls extension was not even close to what one expects from a Luxury Gold product..
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Kim Devereux
Luxury Gold
12 months ago
Thank you for travelling with us and for taking the time to share your honest feedback. We truly appreciate your loyalty as a returning Luxury Gold guest, and we’re very sorry to learn that your most recent experience did not meet the high standards you have come to expect from us.
We completely understand how unsettling it must have felt to navigate the airline systems and transfers without the dedicated support of a Travel Concierge. Your comments regarding the organisation of the Johannesburg overnight stay and the Victoria Falls component are also concerning, and we apologise that these arrangements left you feeling uncomfortable and unsupported. This is not the level of care or service we strive to provide, and we regret that it detracted from your overall enjoyment of the trip.
Please be assured that your feedback has been shared in full with our Operations and Product Teams, who will be reviewing the logistics and level of support provided for this itinerary to ensure improvements are made.
Thank you again for your valuable feedback and for your continued trust in Luxury Gold. We hope we may have the opportunity to restore your confidence and welcome you on a future journey that truly reflects the elevated standard of service you deserve.
Great tour guide who was very knowledgeable and quite friendly. He was perfect for our trip. The personal experiences previously mentioned were perfect for our tour.
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Kim Devereux
Luxury Gold
12 months ago
We're thrilled to hear that the Spirit of Vietnam tour met your expectations and created such a memorable experience for you. It's wonderful to know that you appreciated the itinerary and the opportunity to connect with the local culture.
Pirkimo data: 05/10/2025
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
The service was ok. Not sure what you mean by service.
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
12 months ago
Thank you for travelling with us and for sharing your feedback. We’re pleased to hear you enjoyed your tour overall, though we’re sorry to learn that the pace felt a little too fast.
We understand that having enough time to fully enjoy each destination is an important part of the experience. Your suggestion to extend the itinerary to 10 or 11 days is very helpful, and we’ll be sure to share it with our Operations Team as we review future tour schedules.
We truly appreciate you taking the time to share your thoughts and for choosing to travel with us. We hope we’ll have the pleasure of welcoming you on another journey soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.