Exceptional service.
everything is on time, well organized.
No need to carry suitcases
Buses on time
Good food choices
Tour guide is very responsive to questions and advice on dining choices or...
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Kim Devereux
Luxury Gold
6 months ago
Thank you very much for your kind feedback, and for choosing to travel with Luxury Gold.
We are delighted to hear that you enjoyed such a well organised and seamless experience, from the punctual transport and comfortable accommodation to the variety of food and cultural experiences included in your itinerary. It is especially pleasing to know that the smaller group size and luggage arrangements contributed to your overall comfort.
Your wonderful comments about the Travel Concierge are truly appreciated. We are thrilled to hear that their responsiveness, knowledge and care helped enhance your journey, and we will be sure to share your recognition with them.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Service and information was good once we were there on our tour.
Prior to trip not as much detail given re: baggage or dress code or who to call if delays happen? Our travel agent found out what we...
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Kim Devereux
Luxury Gold
6 months ago
Thank you very much for taking the time to share your detailed feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed your journey through Japan and that the itinerary provided a well-paced and enriching overview. It is wonderful to know that the unique cultural experiences, culinary highlights and seamless travel arrangements contributed positively to your trip, and that you felt well looked after throughout. We are especially delighted by your kind words about the Travel Concierge whose attentiveness and engaging approach clearly made a lasting impression.
At the same time, we sincerely appreciate your comments regarding the pre-departure information and communication. We regret that you did not receive the level of clarity and support you expected prior to travel, particularly in relation to baggage guidance and assistance during delays. We understand how important this is for peace of mind and will share your feedback with our team as we work to improve this aspect of the experience. We also take note of your comments regarding communication when booking through a third party.
We are grateful for your understanding regarding the missed transfer and are pleased that this was resolved to your satisfaction.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Pirkimo data: 23/03/2026
0
Bendrinti
PD
Pasquale Dichiera
Patvirtinta „Feefo“
AUS
6 months ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
6 months ago
Thank you for being our guest and for travelling with Luxury Gold. We hope you will join us again.
There should be better communication of the itinerary, for example a detailed itinerary plan like hour by hour.
If something goes wrong, like flight delays or change in flight arrival locations....
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Kim Devereux
Luxury Gold
6 months ago
Thank you for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed the richness of the itinerary and that it provided a meaningful insight into Japan’s diverse culture beyond the cherry blossoms.
At the same time, we sincerely appreciate your comments regarding communication. We understand how important clear, detailed itinerary information is, as well as timely support when travel plans change. We regret that this aspect did not meet your expectations, particularly in relation to airport transfers, and your feedback will be shared with our team as we work to improve our communication and guest support.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
This is my second Luxury Gold tour. Every step along the way people couldn't have been nicer and more professional.Great
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Kim Devereux
Luxury Gold
6 months ago
Thank you very much for choosing to travel with Luxury Gold again and for taking the time to share your experience.
We are truly happy to hear that your second Luxury Gold tour was so enjoyable, and that you felt consistently supported by our team throughout your journey. It is especially rewarding to know that your Travel Concierge made such a positive impression with their professionalism and expertise, as they play such an important role in bringing each itinerary to life.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the wider team.
We very much look forward to welcoming you on another journey with us in the future.
Excellent attention to detail by both the company and the tour guides! We were never just dropped off, but were always had a guide to help us out if we were headed to a show on our own. We were given...
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Kim Devereux
Luxury Gold
6 months ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share such a thoughtful and detailed review of your experience.
We are happy to hear that you enjoyed your journey through Cambodia and Vietnam, and that the itinerary provided a well-balanced and enriching overview of both destinations. It is wonderful to know that the attention to detail from our team, as well as the support from your Travel Concierge's, helped make your trip both seamless and enjoyable. We are especially pleased that you felt well guided and supported throughout, whether attending experiences independently or exploring the many recommendations provided.
It is also very encouraging to hear that the flexibility within the itinerary allowed you to tailor your days to suit your preferences, and that travelling in a smaller group enhanced your overall experience.
We are particularly glad that we were able to assist promptly and effectively when your husband required medical attention. Your comfort and wellbeing are always of the utmost importance to us, and it is reassuring to know that this support made a difference during your travels.
Thank you once again for your kind words. We are thrilled that you enjoyed the people, cuisine and landscapes of both countries, and that you felt so warmly welcomed throughout.
We very much hope to welcome you both on another journey with us in the near future.
Pirkimo data: 13/03/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 months ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you found the itinerary to be a terrific one, offering a comprehensive experience. At the same time, we appreciate your honest comments regarding the pace of travel, including the distance covered by coach and the number of two-night stays. We understand that this style of journey may not suit everyone, and your insight is valuable in helping future guests make informed decisions when selecting a tour that best matches their preferences.
Your feedback is important to us, and we will be sure to share it with our team as we continually review and refine our itineraries.
Thank you once again for your comments, and we hope to have the opportunity to welcome you on another journey that is perfectly suited to your travel style.
Pirkimo data: 11/03/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 months ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
6 months ago
Thank you for being our guest and for travelling with Luxury Gold. We hope you will travel with us again.
Pirkimo data: 18/03/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 months ago
Beware of tips - tips to the drivers and tour guide are not included in the cost of the package. They should be, even if it means the tour becomes a little more expensive. It is very embarrassing...
Skaityti daugiau
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for travelling with us and for sharing your feedback.
We are pleased to hear that you found the journey through Vietnam to be thorough and comprehensive. At the same time, we sincerely appreciate your comments regarding tipping. We understand that practices can vary widely, and we are sorry to learn that this aspect detracted from your overall experience. While gratuities for Coach Drivers and Travel Concierges are not included, we recognise how this may feel less than optional and can cause discomfort, particularly for those from non-tipping cultures.
Your feedback is invaluable, and we will ensure it is shared with our team as we continue to review how we communicate and structure gratuities for greater clarity and ease.
Thank you once again for your thoughtful comments, and we hope to welcome you again in the future.
Pirkimo data: 15/03/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 months ago
Atsiliepimai apie gaminius
Mantombi
Luxury Gold
6 months ago
Thank you for sharing your feedback on your recent Luxury Gold experience in Vietnam. It is a pleasure to hear that the itinerary, including highlights such as Ha Long Bay, the Cu Chi tunnels, Ben Xuan Garden Theatre, and Hoi An, contributed meaningfully to your journey. The positive comments on the group dynamic, cuisine, and the hospitality of the Vietnamese people are much appreciated. Your observations will be shared with the Operations Department to ensure consistently high standards. We hope your memories of this trip remain with you for years to come.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.