„Luxury Gold“ apžvalgos

Thank you for sharing constructive feedback about your experiences on the Majesty of the Rockies guided holiday, as this first-hand insight is very important to us and is being given much attention. To begin, our Travelling Concierges and Coach Drivers undergo extensive training to ensure the highest standards of professionalism are met and we're therefore delighted to read that each of their exceptionalism shined throughout your Canadian journey. We regret to learn however that you felt some of the nightly accommodations didn't meet the high standards we're recognized for and would like to apologize for any discomfort caused as a result. So that our guests can look forward to travelling at ease, a full list of the hotels included in each trip's itinerary can be found in our print and online medias. Your comments are nevertheless concerning to us and have subsequently been shared with our Quality Control team for review to ensure that our partners continue to maintain the same standards we set for ourselves. Please know that they are also the team responsible for investigation in regards to your concerns about the included fine dining experiences and will therefore also be analyzing this feedback from that perspective. With that said, we're pleased that your escorted journey was otherwise uplifting and we hope for the chance to restore your full trust in Luxury Gold.

Thank you for sharing constructive feedback about your experience on the Majesty of the Rockies guided holiday, as this first-hand insight is very important to us and is being given much attention. We regret to learn of your concerns with the structure of the itinerary, although we remain delighted to know that you were largely pleased. Considering the absolute satisfaction of our guests is an utmost priority, please know that your feedback has nevertheless been shared with our Product Development team for further analysis and to make enhancements where appropriate. To continue, our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they undergo extensive training to ensure the highest standards of professionalism are met. We're therefore surprised to read your comments and have subsequently also shared them with our Operations team for review in that regard. They will address these comments directly with the person in question to ensure a better experience going forward. We're otherwise hopeful that your Canadian journey was particularly uplifting and for the chance to restore your full trust in Luxury Gold.