Dear Customer,
Thank you for contacting us about your recent visit to our Chester store.
I'm so sorry to hear that you had a disappointing experience in our store, this is certainly not how we want our customers to feel.
I have passed on your feedback to the Head of Retail for the Chester store and they are investigating this internally with the team.
Thank you for taking the time to leave us this feedback, we do always strive to provide the best service and are saddened to hear that this has not happened on this occasion.
Best,
LKB