Booked a trip to Cuba with Sunwing via Itravel2000 in Jan 2015. The level of Customer Service that was received was poor.
The initial call centre rep was unprofessional, when questions were asked...
Skaityti daugiau
Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for the feedback and we do apologize for the experience you had while booking. I do see on file that you have Sunwing Future Travel Vouchers, if you have any questions regarding them please feel free to contact us at 1-866-969-3325, option 2 for Customer Care.
Regards,
Customer Care
0
Bendrinti
Patikimas klientas
11 years ago
we had an excellent 10 days in Mexico
we had an excellent 10 days in Mexico
0
Bendrinti
TC
Trusted Customer
Cochrane, Alberta
11 years ago
Ką Trusted Customer sakė apie itravel2000.com:
Trip plans
We have booked through I Travel for over 10 year so. We have one agent we deal with Pat Suckling and she is awesome. All of the rest of the staff have always been able to answer any questions we have...
Skaityti daugiau
0
Bendrinti
Patikimas klientas
11 years ago
Sorela Mella @ iTravel2000
Knowledgable, friendly and fast!
0
Bendrinti
TC
Trusted Customer
Toronto
11 years ago
Ką Trusted Customer sakė apie itravel2000.com:
Feb Cayo coco
Was disappointed that the website promised deals that were in fact sold out. When we rang we felt pressured to book without being able to research locations. We did have a lovely holiday and were...
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TC
Trusted Customer
11 years ago
Also We were not advised about the airport tax and were EXTREMELY frightened when leaving Cuba as we had no money left
Customer Care
itravel2000.com
11 years ago
Hello,
We apologize for the experience you had. Thank you for your feedback, it is important and corrective measures will be taken as needed. Glad to hear you were able to enjoy your vacation.
Regards,
Customer Care Team
0
Bendrinti
TC
Trusted Customer
Orangeville Ontario
11 years ago
Ką Trusted Customer sakė apie itravel2000.com:
Trip to Cuba
your travel advisor Joe was a greatr help to us and we really appreciated his assistance .My wife and I have been using itravel for a number of years and do not intend to go on...
Skaityti daugiau
0
Bendrinti
Patikimas klientas
11 years ago
Quebec Company?
My wife and I were very disappointed with our last experience with I Travel 2000. If I had known that we were dealing with a company out of Quebec I would have used another company. We hated the...
Skaityti daugiau
Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback and we are sorry to hear about your experience. Please be advised itravel2000's head office is in Mississauga, Ontario but we do have an office in Quebec as well. The invoice you have provided is for a flight only booking. If you wish to have your package vacation looked into and escalated with the operator and hotel please send, with your package booking number, a detailed email of your experience to customerservice@itravel2000.com so it can be investigated with all parties involved.
Regards,
Customer Care
0
Bendrinti
Patikimas klientas
11 years ago
Excellent service
Raj provided excellent customer service as usaul
0
Bendrinti
Patikimas klientas
11 years ago
Flawless and stress free travel
itravel2000 was excellent in providing all the required information. My agent took the time to explain the procedure as this was my first vacation with them. She made it very clear was was to happen,...
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..