Took payment 3 times and nobodt has got back to me regarding it. Very poor service, would never use again!
Andrew Cameron
Intelligent Hand Dryers
7 years ago
Hi Holly, I am the owner of the company and I am really sorry you had a bad experience. I have looked into this and it appears that the first payment did not come through to our normal channels to alert us so we were unaware. I believe you ordered via a rental page rather than a purchase page and there Was some kind of glitch as a result, our developers are fixing. There were 2 payments taken and one has been refunded today. You mentioned 3 in the review so please let me know if I don't have this correct. This certainly wasn't intentional and we are sorry for any inconvenience. I asked Mustapha to contact you to apologise and explain earlier, so hope you can see whatever has occured was an honest mistake. Please feel free to ask for me direct if there is still an issue. I am back on Friday. Andy Cameron
HE
Holly Edwards
7 years ago
Andy,
Thank you for getting back to me. If you can provide me with your email address I can send you over information which proves the payment has been taken 3 times (all with different transaction IDS.) We never tried to place an order through a rental company, it was through your website as we wanted to purchase the whole unit not just rent one.
Thanks
Holly
Great customer service! The response time is very good and the items were in perfect condition.
Atsiliepimai apie gaminius
Pirkimo data: 13/09/2018
0
Bendrinti
JD
James Digbori
Patvirtinta „Feefo“
Erith
7 years ago
Ką James Digbori sakė apie Intelligent Hand Dryers:
Very satisfied
Atsiliepimai apie gaminius
Pirkimo data: 01/10/2018
0
Bendrinti
KW
Keith Wood
Patvirtinta „Feefo“
7 years ago
Ką Keith Wood sakė apie Intelligent Hand Dryers:
I ordered a soap dispenser on the 1st of October and it never arrived.
I had to cancel it on the 10th of October due to the customer could not wait any longer.
Replied to my request for a small volume purchase quickly and got all the details correct. Gave me a discount for being a charity, delivery was quick and I still got the Amazon vouchers despite the...
IFS Ltd is the UK’s first Carbon trust accredited supplier of energy efficient hand dryers. We supply, install and rent the world’s most energy efficient hand dryers, many of which are exclusive to our company. We believe we are now the no 1 independent supplier of hand dryers in the UK. We strive to offer unparalleled levels of product knowledge, supporting information and expertise to help customers make the right decisions and get the best value for their organisation.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
IFS Ltd is the UK’s first Carbon trust accredited supplier of energy efficient hand dryers. We supply, install and rent the world’s most energy efficient hand dryers, many of which are exclusive to our company. We believe we are now the no 1 independent supplier of hand dryers in the UK. We strive to offer unparalleled levels of product knowledge, supporting information and expertise to help customers make the right decisions and get the best value for their organisation.