„Insure & Escape“ apžvalgos

Thank you for your review. While we are sorry that we've needed to cancel your policy, we note that when you landed on our site it said in bold and red text to highlight: 'If you are awaiting a diagnosis for symptoms you are currently experiencing (an undiagnosed condition) or your condition is under investigation (a partially diagnosed condition), we are unable to provide cover until you have a confirmed diagnosis, if this is the case you should not purchase this policy as it is not suitable for your needs.'. It then asked you questions on your health and based on your answers, advised you in a warning box stating: 'We are unable to provide cover until you have a confirmed diagnosis. Once you have a confirmed diagnosis please take a new quote to obtain cover.' After both these warnings, you continued to purchase ticking a box to confirm that: 'You do not have any symptom or condition for which you have not received a diagnosis.', which was inaccurate. Straight after purchase we sent you an e-mail entitled 'Double Check Your Cover,' which we can see you read the same day, which stated: 'Please note: If the information provided at the time of purchase was incorrect and your condition has not yet been diagnosed, or is only partially diagnosed (for example, you are awaiting an initial diagnosis, test results, or investigations for current symptoms), this policy is not suitable for you. You should cancel this policy by clicking here or you can contact our customer services team by clicking here.'. Allow us to note the importance of reading all information provided at the point of purchase, and in post sale communications carefully, to ensure you are fully covered in the future.