Infinity Group are a leading provider of award winning IT Support, Digital Transformation and Microsoft Dynamics 365 Consultancy
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reitingai per pastaruosius metus
Rodomos visos 4,472 apžvalgos (-ų)
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
No real issue,
I was able to resolve it myself with just some advice from Matt
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Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
Sorted immediately.
Waiting in the queue was about 15 minutes though before being helped with a very annoying repeating advert that was tedious after the 20th Play!
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
Thank you for all your support since Friday
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Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
very good service
Nathan jumped straight onto this whilst discussing another issue and resolved immediately which was a great help.
3
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
Thank you
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Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
Avoid, unclear T&C's and shoddy service
We have a support contract with Infinity and when we went to cancel 45 days before the end of our contract but have been stung by their unclear T&C's stating that we must continue to pay for another...
Skaityti daugiau
Infinity Group
Infinity Technology Solutions - T/A Infinity Group
8 years ago
We are sorry for any confusion you have experienced here around our Terms & Conditions. Terms are signed by all customers at the start of their contracts with us. There is a 90 day notice period with regards to cancelling contracts, this is standard practice within our industry, and applies to both parties, this ensures we are correctly resourced at all times and can deliver an efficient off boarding process. Delivering outstanding customer service is something we take great pride in, we certainly strive to resolve any issues as soon as we are made aware of them and can only apologise if this was not the case. We do have a process to deal with complaints which is detailed in our complaints code on our website https://www.infinitygroup.co.uk/customer-complaints-code/ this ensures that all complaints are dealt with in the correct manor for resolution.
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Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
8 years ago
Quick service
Matt was really helpful and sorted our problem within 10 minutes
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„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
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Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.