Thank you for your feedback and I'm sorry to hear that you've had this experience with our Scrum Master e-learning. Our training course goes through a strict accreditation process with the examining institute and accrediting body, APMG International, so we can be certain of the high quality of the e-learning product, and that it fully prepares candidates for passing the exams. However, I've spoken to our customer support team and someone will be in touch with you in the next day or two arrange a free of charge tutor support session and a free exam resit.