Hi there, these valuations are carried out by an independent asset manager who chooses 2 local agents as well as chartered surveyors. We are presented with the reports via the asset manager, which in turn allows us to make a decision. The local agents are appointed by the asset manager and the entire process is audited by them. We are reliant upon these surveys and thus can only make our decision on what appears on these reports which are impartial, independent and fair for all parties. Thank you so much for your review, we pride ourselves on the clarity of our service and on delivering what we promise.