Service was exceptional, when I ever called for information or an update the staff were always helpful, polite and made you feel important. Delivery was fast and the delivery driver was polite and...
Skaityti daugiau
HotelContractBeds
HotelContractBeds
11 years ago
Thank you for you excellent review.I will pass this onto all departments and am glad that you will use us again.
Jamie Welch
Good Morning Thank you for your feedback and I am pleased that you found our experienced staff helpful is assisting to help you make a decision. With relation to the headboard fabric this meets the crib 5 requirement and can sometimes feel rougher to touch. Having said that if you would like to supply the fabric and return the headboards we would be more than happy to recover them for you.
Jamie Welch
The delivery company is exceptionally poor. They attempted to approach the hospital from restricted roads for the size of their vehicle and refused to deliver the mattresses because in their words...
Skaityti daugiau
HotelContractBeds
HotelContractBeds
11 years ago
Good Morning. Please accept my apologies as we were not aware of this as sent the mattresses via a national courier company as you required them quickly as per your request and this is something that we would not normally do as we have no control over the delivery as we would when delivering on our own transport.
I will pass you feedback onto the courier company that made the delivery and let them investigate.
I am pleased that you are more than happy with the quality of the mattresses though that have been delivered and look forward to supplying more in future and will deliver on our own transport in future or by different courier.
Jamie Welch
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