I am still waiting for a manager to call me regarding the mark on the cloth on the pool table delivered it's now a week?
First I am told it's a wear mark but when I called yesterday as no one had...
Skaityti daugiau
Ben Collard
Home Leisure Direct
9 years ago
Hi,
It was good to talk to you earlier. Thank you for your feedback. The table was installed and levelled by our installation team. They also showed you how to dissemble the table and brush it. At the time of installation no issues were reported (by either you or our installation team). The mark described on the cloth is that of a play mark (cue stab mark) and is perfectly normal. It wont effect the table nor the play. If you decide to re-cloth your table in the future I am happy to offer a discounted rate for you.
Ben
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (1)
Pirkimo data: 22/01/2017
1
Bendrinti
TC
Trusted Customer
9 years ago
Ką Trusted Customer sakė apie Home Leisure Direct:
Very good communications and punctual. Reece gets a thumbs up. The Family love the table
Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for taking the time to leave some feedback. I will pass your comments onto Reece (he will be pleased!). Have fun playing on your new pool table!
Thanks,
Ben
Atsiliepimai apie gaminius
Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for taking the time to leave some feedback.
I will pass your comments onto Reece (he will be pleased!).
Have fun playing on your new pool table!
Thanks,
Ben
Pirkimo data: 01/02/2017
0
Bendrinti
TC
Trusted Customer
9 years ago
Ką Trusted Customer sakė apie Home Leisure Direct:
Since having the table reclothed the middle pockets are constantly rejecting balls (bounce outs) and it is almost impossible to roll a ball down the cushion and pot it the pockets just will not take...
Skaityti daugiau
Ben Collard
Home Leisure Direct
9 years ago
Hi,
Thanks for your feedback. I'm sorry to hear you have had an issue with your table. I have tried to call you to discuss this with you personally, but have been unable to reach you.
Having discussed this with my specialist fitter who attended to your job, he advised me that the grade of table that you wanted recovered was "pre-owned". Subsequently, the issues that you describe suggest that the cushions (rubbers) may need replacing (as a cloth wouldn't effect the bounce of the cushion, nor pockets on the table).
Please let me know if you would like us to take a look at your table for you, and help advise on the cushion / pocket issue.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.