„Hoburne“ apžvalgos

Thank you for your review. I am sorry that you experienced some issues whilst on your stay with us. A member of our park will be in contact regarding these issues. The Blue Anchor Team

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Thank you for your lovely review. We are delighted to hear that you found Hoburne Park to be a great destination for a short break and that there was something for all ages to enjoy. It is wonderful to know that the booking process was straightforward, your accommodation was clean, comfortable and well equipped, and that the welcome refreshments were appreciated. We are also pleased that you enjoyed the facilities, restaurant, and friendly service from our team. Thank you for your suggestion regarding a dustpan and brush. Guest feedback is always valuable and helps us continue to improve our accommodation experience. We are so pleased that your family enjoyed spending time together, that your four legged companion felt welcome too, and that the convenient beach access added to your holiday. We hope to welcome you all back to Hoburne Park again soon.

Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to read about the number of issues you and your family encountered during what should have been an enjoyable holiday. Having spent a significant amount of money on a family break, it is completely understandable that you expected a much higher standard of accommodation, cleanliness, facilities, and service. I am particularly concerned by your comments regarding the condition of the outdoor areas, the housekeeping standards, the lack of basic supplies provided in the accommodation, and the cleanliness of the hot tub. These matters fall well below the standards we aim to deliver and should have been addressed before and during your stay. I am also disappointed to learn about the issues with the air conditioning in the soft play area and the lengthy queues at the bar. These problems would undoubtedly have affected your family's comfort and enjoyment, especially while holidaying with young children. Most importantly, I am sorry that you felt there was a lack of overall management and accountability during your stay. We never want guests to feel that their concerns are not being taken seriously, and I regret that this was your experience. Please be assured that your feedback has been shared with the relevant management teams for immediate review. We will be investigating the concerns you have raised so that appropriate action can be taken to prevent similar issues from affecting future guests. Thank you again for bringing these matters to our attention. We value your feedback and would welcome the opportunity to discuss your experience further. Please feel free to provide your booking reference and contact details so that we can review your stay in full and respond appropriately. Please feel free to call 01285 860216 If you would like to discuss this matter further.

Thank you so much for this 5-star review. We really appreciate your feedback and so pleased to hear you had a wonderful Hoburne holiday.