The experience I had with hippo motor group was absolutely good very well done 👍 thank you a lot 😀😀😀😀
1
Bendrinti
Patikimas klientas
8 years ago
wouldn't hesitate to recommend
Scott from Hippo made this a truly amazing experience, I was unsure and tentative at first but Scott talked me through the whole process, found a perfect car to fit our budget and kept us informed...
Skaityti daugiau
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
Avoid. Terrible service, defective car, no responsibility taken. Nightmare.
Everything was good until the car was delivered - the 2 front tyres were completely defective - 1 was cracked all the way through and ready to explode (according to an independent mechanic), and the...
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Fahad Hussain
Hippo Leasing
8 years ago
Hi, I am very sorry to hear your feedback and the recent issues you have had with your car. We do pride ourselves on our excellent customer service and after-sales process so this is very disappointing to hear. I'll follow up with our complaints team now and then I'll give you a call today. Many thanks, Fahad
Fahad Hussain
Hippo Leasing
8 years ago
Hi again, I have just tried to call you but could not get through so left a voicemail with my contact details. I have also just spoken to our complaints team and they sent you an update on your complaint yesterday. We also sent you over a copy of the MOT certificate which shows your vehicle passed with no advisories.
As you are unhappy with the tyres and we value your custom, we have offered to send you payment for 2 new tyres to settle the matter in full.
Many thanks,
Fahad
Fahad Hussain
Hippo Leasing
8 years ago
Hi again,
I just wanted to leave a quick note to say someone from our complaints team will be in touch with you soon to ensure this matter has been resolved adequately for you.
Kind regards,
Fahad
2
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
Really good service - got my lovely car within a few weeks of ordering, and the staff were very helpful as was my first time ordering a car :)
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
Disappointed
Great service until order was placed. Had to then chase multiple times and wait several weeks. Offers were made for free hotel stays and petrol vouchers neither or which materialised. Car finally...
Skaityti daugiau
Fahad Hussain
Hippo Leasing
8 years ago
Hi, Thanks for the feedback. We pride ourselves on our excellent customer service so this is disappointing to hear. I have asked a member of staff to contact you asap. Kind regards, Fahad
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
Top marks for service
Aiden the man that was dealing with me could not of been more helpfull kept in touch with developments can not fault thank you
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
everything from start to finish the service was excellent
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
Great fast service would recommend
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
Great to deal with and they explain everything well
Super
0
Bendrinti
TC
Trusted Customer
Normanby Middlesbrough
8 years ago
Ką Trusted Customer sakė apie Hippo Leasing:
The service i received was excellent untill being let down on the delivery
I appreciated all the help i received from Sue Alexander she was very good at explaining everything to me as i have never leased a car before she could not have done more for me. I would have given...
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