The payment system is confusing. I inadvertently paid for the full trip where I was only required to pay 25% and then was told that for a refund I would have to loose 5% on the fees. This is very bad...
Skaityti daugiau
Sanket
Himalayan Glacier Adventure and Travel Company
4 years ago
Hello Mazahir,
Thank you for the feedback and so sorry to hear you experienced an inconvenience in the booking process. Our booking system shows the option of paying 25% or Full payment at the screen where you put the promo code, right after you select your dates and number of people. On that screen, you have to select pay 25% or pay the full amount.
We understand mistakes happen and we will be happy to work out a solution without incurring any fees for you. Your consultant will reach out with a solution shortly. Thank you again for your valuable feedback. We will try to emphasize those payment options more so future guests do not get confused.
We look forward to making this an amazing experience for you.
MR
Mazahir Mohammed Rahim
4 years ago
Thank you for solving the problem so quickly. I am eagerly looking forward to the trip and the adventure that awaits me. The entire process till date has been so smooth and encouraging with great back up and patience shown. Thank you to Sabin and to Sanket for making things simple.
MR
Mazahir Mohammed Rahim
4 years ago
My earlier review was done in frustration. I now realise that the fault was partly mine too. Thank you once again.
Pirkimo data: 05/06/2022
0
Bendrinti
AT
AJ Taheri
Patvirtinta „Feefo“
4 years ago
Ką AJ Taheri sakė apie Himalayan Glacier Adventure and Travel Company:
My interactions SO FAR has been excellent and beyond expectation, Sajal has been wonderful is answering all our questions and concerns and also very encouraging to do this !!!1
Sanket
Himalayan Glacier Adventure and Travel Company
4 years ago
Thank you so much. We are grateful for the opportunity to help you make wonderful memories. :)
Pirkimo data: 10/05/2022
2
Bendrinti
JB
John Hackett Bushweller
Patvirtinta „Feefo“
4 years ago
Ką John Hackett Bushweller sakė apie Himalayan Glacier Adventure and Travel Company:
Two issues:
1). The system would not take the correct issue and expiry dates of our passports. The chat feature told me to work with my agent post-purchase to correct the data.
2) I received a...
Skaityti daugiau
Sanket
Himalayan Glacier Adventure and Travel Company
4 years ago
Thank you for your valuable feedback on the booking system. We are always optimizing our website to make it more convenient for our guests and in that effort sometimes there are kinks that our customers point out just like you have and we can fix them.
Your consultant has already followed up with an email that contains the itinerary with dates and the welcome packet with guides, packing list, bag tags, etc. If any confusion feel free to reach out anytime.
We look forward to making this a great experience for you! Have a great day. Thank you again for taking the time to send in your feedback.
Pirkimo data: 09/05/2022
1
Bendrinti
KE
Kevin
Patvirtinta „Feefo“
Ontario, Canada
4 years ago
Ką Kevin sakė apie Himalayan Glacier Adventure and Travel Company:
The booking process went very smoothly for us. We recommend reaching out to these guys if you have any questions! Sabin was helpful and able to provide very detailed responses to our questions. We're...
Skaityti daugiau
Sanket
Himalayan Glacier Adventure and Travel Company
4 years ago
Thank you, Kevin! We look forward to hosting this amazing adventure for you! It's going to be amazing!
Apie „Himalayan Glacier Adventure and Travel Company“
Our team of knowledgeable, experienced, and environmentally-conscious professionals is ready to serve you the best of treks and tours in exotic locales throughout the regions of Bhutan, India, Nepal, Tibet, Tanzania, South America and many more!
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Apie „Himalayan Glacier Adventure and Travel Company“
Our team of knowledgeable, experienced, and environmentally-conscious professionals is ready to serve you the best of treks and tours in exotic locales throughout the regions of Bhutan, India, Nepal, Tibet, Tanzania, South America and many more!