Customer service resolved all issues and replaced damaged plants without any hassle.
Original Order Issues:
Short-shipped order – Resolved: Missing plants were resent.
Damaged root balls – Resolved:...
Skaityti daugiau
Atsiliepimai apie gaminius
Pirkimo data: 31/03/2025
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 year ago
Good healthy plants.
Only problem : the 3 thuya(150/175 cms) were delivered on a pallet and the driver didn’t want the wooden pallet back.
So I am stuck with a pallet!
And the total weight on the...
Horrifficly poor customer service. What am I supposed to do with a pile of dead hedge plants. Total waste of money. Try replying to the email. Two emails sent and a message on your Facebook page and...
Skaityti daugiau
Customer Care
Hedges Direct Ltd
1 year ago
Hi, Thank you for your feedback. I am so sorry the Privet on your original order arrived in such poor condition, so thank you for being so understanding and I do hope the replacements have settled into their new home and are growing well.
Privet is a semi-evergreen, which means the plants may lose some or all their leaves during a very chilly winter. In spring lots of new leaves will push through and in the summer they will produce masses of white flowers that will attract lots of butterflies and bees. So extra wildlife should hopefully be coming into your garden soon.
Please accept my apologies for all the inconvenience we have caused. You have my direct contact details now so if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Patikimas klientas
1 year ago
Thank you Judi for replacing the dead plants. Most of the plants are growing nicely now, with new buds beginning to appear. We're still watering daily and happy so far.
Atsiliepimai apie gaminius
Customer Care
Hedges Direct Ltd
1 year ago
Hi, Thank you for your feedback. I am so sorry the Privet on your original order arrived in such poor condition, so thank you for being so understanding and I do hope the replacements have settled into their new home and are growing well.
Privet is a semi-evergreen, which means the plants may lose some or all their leaves during a very chilly winter. In spring lots of new leaves will push through and in the summer they will produce masses of white flowers that will attract lots of butterflies and bees. So extra wildlife should hopefully be coming into your garden soon.
Please accept my apologies for all the inconvenience we have caused. You have my direct contact details now so if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.