Company was happy to quickly take our money online, however they called us after the weekend to cancel the order and wanted the call to end asap it seemed.
The sticking point was that our internal...
Skaityti daugiau
Sales Team
Harrisons Direct
8 years ago
Thank you for your feedback. As discussed over the telephone, the MHRA (Medicines and Healthcare Products Regulatory Agency) dictates that we must complete a medicine check with all customers who place orders on our website for GSL medicines. As you confirmed that the medicines were for personal use and were to be delivered to a residential address, we were unable to process the order, as to comply with MHRA regulation. A refund was processed immediately back to your PayPal account.
Thanks for the great review, it's very much appreciated! :)
Pirkimo data: 04/07/2018
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Harrisons Direct:
Helpful customer service staff. Product was just what we needed and was delivered the day after the order
Sales Team
Harrisons Direct
8 years ago
Thank you so much for your fantastic feedback! It's great to hear that you received your order the next working day. We hope we can be of service again sometime soon :)
Able to order on the internet but stock availability not up dated, full order value charged, copy of credit note not automatically sent, had to request. Outstanding lines not kept on back order, if...
Skaityti daugiau
Sales Team
Harrisons Direct
8 years ago
Thank you for your feedback. We are sorry to hear that there was a stock issue on your order. Our website is auto updated approximately every hour so our stock levels are usually very accurate so our sincere apologies that this was not the case on this occasion. Looking into this matter further, it appears that there was a rare anomaly in regards to the stock level of this product and when the invoice was processed, the quantity required was showing as out of stock, therefore no credit note would be issued as the value of your original order did not match that of your invoice and a refund for the difference was processed accordingly. That being said, you should have been notified of the out of stock prior to the order being despatched so we apologise profusely that this was not the case and will endeavour that this does not happen again. Thanks again.
Great prices and good variety of products. Like that products can be bought in fairly small quantities as we only have a small campsite shop.
Very useful detailed receipt with SRP makes pricing up...
Skaityti daugiau
Sales Team
Harrisons Direct
8 years ago
Thank you for taking time to leave us such a great review and fantastic feedback.
Pirkimo data: 03/07/2018
0
Bendrinti
Patikimas klientas
8 years ago
Exactly the kind of supplier and service we were looking for. Brilliant.
Sales Team
Harrisons Direct
8 years ago
Your 5 star feedback is very much appreciated, Thank you!
They have the quality products I want, in the quantities I want, it is very easy to order online with my preferred delivery instructions (and equally great customer service on the phone). Always...
Skaityti daugiau
Sales Team
Harrisons Direct
8 years ago
Many thanks Anna for your five star rating and your fantastic feedback!
Pirkimo data: 13/06/2018
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Harrisons Direct:
Was turned down for the meds I wanted
Sales Team
Harrisons Direct
8 years ago
Thank you for your feedback. As discussed over the telephone, the MHRA (Medicines and Healthcare Products Regulatory Agency) dictates that we must complete a medicine check with all customers who place orders on our website for OTC medicines. As you confirmed that you were wanting to sell the medicines online, without holding a MHRA license, we were unable to process the order, as to comply with MHRA regulation. This is also stated in our terms and conditions.
Pirkimo data: 23/06/2018
1
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie Harrisons Direct:
Good and prompt delivery, great customer support.
Sales Team
Harrisons Direct
8 years ago
Thank you so much for the five star feedback. We are really pleased to hear that you received efficient customer service! :)
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