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Just got your feedback regarding the hinges and wanted to comment. If the window isn’t closing correctly then this is always a symptom of the hinges being on the wrong side of the window. When you get the hinges there is a little label on the pack to say ‘open hinges in the direction of the arrow only’ and this is really important to do this and then to fit to the correct side of the window. If you don’t they will still close but not interlock into the end caps which is what you want. It is easy to correct by just taking the hinges off and swapping them around but do ensure the hinges are fanned out correctly before doing so in the correct direction. We have a little video here to help customers as well: http://www.handlestore.com/info/checking-the-handing-of-upvc-window-hinges-video/ Any further problems please let me know. Hope this helps. Colin