„Green Olive Firewood“ apžvalgos

Thank you for your feedback, and we're sorry to hear you were disappointed with the size of the charcoal pieces. Our Premium Lumpwood Charcoal is extra graded to a 40mm+ specification and, as a natural product, there will always be some variation in lump size. Some smaller pieces and fines can also unfortunately be created through handling and transportation, but we certainly wouldn't expect this to make up a significant proportion of the bag. We'd really like the opportunity to investigate this further. Please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) with your order number, details of where the product was purchased and, if possible, a couple of photos showing the contents of the bag. We'll be happy to look into this and see what we can do to restore your confidence in the product. Kind regards, Green Olive Firewood

Thank you very much for the positive review! We're pleased to hear you found us easy to buy from, competitively priced and that your order arrived quickly. We hope you're just as pleased with the product when the time comes to use it. Thank you for choosing Green Olive Firewood, and we look forward to serving you again. Kind regards, Green Olive Firewood

Thank you very much for the fantastic 5-star review! We're delighted to hear you were pleased with both the quality of our charcoal and the quick delivery. Great products backed by great service is exactly what we aim to provide. Thank you for choosing Green Olive Firewood, and we look forward to supplying you again soon.

Thank you very much for the 5-star review! We're delighted to hear you were satisfied with the delivery service and found the choice of delivery date and 2-hour delivery window helpful. It's great to know everything arrived exactly as advised. Thank you for choosing Green Olive Firewood, and we look forward to serving you again soon. Kind regards, Green Olive Firewood

Thank you very much for the 5-star review! We're pleased to hear that overall you've been happy with our service. We appreciate you were still awaiting this particular delivery when leaving your review, although thankfully it sounds like you weren't in urgent need as you still had some of your previous supply left. Thank you for your patience, your continued support and for choosing Green Olive Firewood. We hope your new delivery keeps you well stocked! Kind regards, Green Olive Firewood

Thank you for your feedback, and we're sorry that your experience didn't reflect the high standards you've come to expect from us. We really appreciate your continued custom and your kind comments about our products. We're also grateful that you recognise this isn't the level of service you've previously received from Green Olive Firewood. Please accept our apologies for the delay in responding and for the inconvenience caused by the outstanding part of your order. Occasionally, parcels can become separated within the courier network, but we appreciate how frustrating this can be. If this has not already been resolved, one of our customer service team will be in touch shortly to ensure the matter is brought to a satisfactory conclusion. Kind regards, Green Olive Firewood

Thank you for your feedback. We're very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the lack of delivery updates and communication regarding your order. Whilst courier delays can occasionally occur, we appreciate that being left without clear information only adds to the frustration. If this matter has not already been resolved, please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) with your order number, or one of our customer service team will be in touch shortly to investigate and ensure the matter is resolved as quickly as possible. Kind regards, Green Olive Firewood