„Great Magazines“ apžvalgos

We can only apologise that your recipient did not receive a gift card as expected. We do offer a service on the website after purchase which allows you to create an E-Card and if you ordered via telephone or post we also send a printed gift card at Christmas only with your printed confirmation. However your feedback is valuable in helping us improve our services so thank you for taking the time to do this.

Thank you for your very comprehensive and honest assessment of the service you recently received and I apologise for the difficulties you experienced. Receiving feedback is very important to us to make sure we are offering, and continue to offer, the high standards of service we set for our teams. There is no doubt that the first two calls are not of the standard we would expect our customers to receive and we have already spoken with our Customer Services Team Manager regarding the nature of these calls and our disappointment at their outcomes. We have requested that they review with all agents the importance of listening to the customer and ensuring that there is adequate time given for them to respond to any questions asked. I am pleased that you finally received the service we would have expected with the last agent you spoke to. I would like to thank you for taking the time to complete the feedback and I hope that enjoy reading MCN over the coming year