The online booking service was easy and smooth on iPhone. Immediate confirmation. The phone number required on desktop website can’t be changed to other country code but Iceland only. But no such...
I had such a confusing time finding which bus to take right out of the airport since I didn't actually need to get on a Gray Line bus, I had to get on an Airport Direct bus. Nothing in my...
Skaityti daugiau
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. It is truly regrettable that you did not notice this very important information on your voucher sent to you when booking online:
"Note!
We are expecting you to arrive soon in Iceland KEF airport and use your ticket to a hotel or tour bus
stop in the city. Upon arrival and after formalities you will board the Airport Direct bus located in the
bus parking area just outside the terminal and present your booking confirmation to driver.
This new arrangement is due to Gray Line Iceland merging with Airport Direct for all transfers to and
from the airport for more frequent departures."
We hope that your visit to Iceland was otherwise pleasant
They are very efficient and friendly at all times. On this trip they also found a way for me to take an earlier bus, saving me a hour of waiting. Very well done.
Atsiliepimai apie gaminius
Pirkimo data: 07/05/2023
0
Bendrinti
RC
Roberto Costa
Patvirtinta „Feefo“
3 years ago
Ką Roberto Costa sakė apie Gray Line Iceland:
Serviço de excelência, pontualidade e gentileza
Atsiliepimai apie gaminius
Pirkimo data: 09/05/2023
0
Bendrinti
EK
Elžbieta Andruškevic
Patvirtinta „Feefo“
3 years ago
Ką Elžbieta Andruškevic sakė apie Gray Line Iceland:
Very fast and efficient transportation from the airport to the hotel. It was my first trip to Iceland, and the staff was very courteous and professional when answering my questions.
Horrible customer service. Waited a day for someone to get back to me to cancel the reservation and they blamed me that I was after 24 hr time frame and refunded only 50%.
Andrei
Gray Line Iceland
3 years ago
Hello!
Thank you for taking the time in writing us this review.
We regret to see you feel this way, especially after your booking was canceled and refunded 100% per your request and as confirmed to you.
Our team was doing their best in replying within 24h to all the emails you sent.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.