„Grass247“ apžvalgos

Good morning, Thank you for taking the time to share your experience. We are pleased to hear that your refund was processed swiftly. We apologise that the delivery of your order did not meet your expectations. For larger orders, we require customers to be present to assist our driver on the delivery day. This information can be found on our website under the Delivery Information section, which we encourage our customers to read before placing an order. We understand that this may require some planning; therefore, we call a couple of days in advance to confirm the delivery date. Additionally, we send an email with a three-hour time slot the day before the scheduled delivery. In both communications before delivery, we advise that assistance will be needed. A member of our Customer Care Team will reach out to learn more about what happened on the delivery date and to see if we can work towards a more satisfactory outcome. Kind regards, Jenny Grass247

Good afternoon, Thank you for taking the time to leave a review. We apologise that our delivery service did not meet your expectations. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. We are committed to finding the best possible solutions for our customers in case of such delays. Our records show that your order has since been successfully delivered. A member of our Customer Care Team will be in contact with you shortly to review the situation and work towards a more positive outcome. Kind regards, Jenny Grass247