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Please accept our apologies for the issue you experienced. We can see that due to a labelling issue within our warehouse and incorrect item was accidentally dispatched to you. As soon as we were made aware of the issue we arranged for the incorrect piece to be collected and the correct piece delivered. We arranged this for the following day. ​On the scheduled day for the new piece to be collected we chased the courier and were advised the item was out for delivery. We are unsure why the item was not delivered but can see the delivery was successfully completed the following day. ​ ​As we use a third party carrier for our deliveries we are unable to verify the information the give us so have to take them at their work. On this occasion is does appear the information we received from them was inaccurate for which we apologise. We are sorry you experienced difficulties with the Aquabond Adhesive. This is not an issue we have had raised before so will relay the issue to the manufacturer. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist

Hello and thank you for taking the time to leave us a rating! We would love if you could send us pictures of your Aruba Artificial Grass, so please get in touch with them. We look forward to hearing from you! Kind Regards Emma - Grass247 Your Artificial Grass Specialist