„Grass247“ apžvalgos

Hello Ahmed, Thank you for taking the time to leave a review. We are sorry to hear that you are unhappy with how your complaint was handled. You ordered two pieces of artificial grass measuring 10m x 5m and 1m x 5m, and while we acknowledge that the smaller one was sent slightly shorter than you ordered, we resolved this for you by collecting it and replacing it with a piece larger than your original order, as a gesture of goodwill to accommodate for this. We have carefully listened to all the calls you have made to our Customer Service team, and at no point did we offer 'compensation', as this is something we don't do. Since then, you have stated that your larger piece from the original order, which was sent to you measuring 10m long x 5m wide, has been cut in such a way that it is slanted and measures between 4.40m and 4.43m long at one end. You have also changed your mind about having a join in your grass. As we have tried to explain, this is not something we are responsible for, as we sent you a piece of grass that was 10 meters long. We do not know whether you have cut the grass yourself or whether a landscaper was hired to do the work. All we can confirm is that we did not send you any grass of that reduced length. Thank you for your understanding. Kind regards, Joanne. Grass247.