The IS service leaves a lot to be desired. Delivery promised 21st Dec.
Then delivery date altered to 26th Dec
Not much help from customer services
After multiple message complaints the item was...
Hello,
Thank you for your review.
We are very sorry to hear that you were dissatisfied with the quality of your purchase, which did not meet with your expectations. We really want our customers to be happy with everything they purchase from ourselves and we regret that on this occasion that has not been the case.
Looking at your account we can confirm that relevant notes have been added to your account by one of our advisors, and that once your return is scanned onto our systems a refund will be processed for you.
Please do not hesitate to contact us should you have any further queries.
Kind regards,
Gemporia.
I received the ring I ordered and it fits perfectly and is GORGEOUS !!!! I can’t believe that I received such a high quality product for such a low price. I highly recommend Gemporia and look...
Their customer service for lost parcels is terrible until they get their product back they do not want to reimburse the customer. They take your money when you haven't even gotten anything, after 2...
Skaityti daugiau
Atsiliepimai apie gaminius
Jayne - Help Team
Gemporia.com US
2 years ago
Hi,
Thank you for your review.
We are very sorry to hear of the issues you have experienced with your order on this occasion.
We have taken a further look at the order notes, and can confirm that the courier has confirmed that this is indeed on its way back to ourselves, and our team have stated that your refund will be processed as soon as this arrives back with ourselves.Once again, we apologise for any inconvenience this is causing.
Kindest regards,
Gemporia.
I never received the order and have been waiting about a month now
Jayne - Help Team
Gemporia.com US
2 years ago
Hi,
Thank you for your review.
We can confirm that this parcel is coming back to ourselves as a failed delivery. We have e mailed Management with regards to this for clarification as to why this has happened and will be back in touch as soon as we have further information from Fedex.
We would ask that you please call our Help Team at your earliest convenience and advise if you would like to have this resent or refunded.
We apologise again for the inconvenience this is causing you.
Kindest regards,
Gemporia.
Gemporia offers the very best in stylish, affordable and responsibly made jewellery.
At Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Gemporia offers the very best in stylish, affordable and responsibly made jewellery.
At Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.
