Sadly, the gemstone was chipped on the edge of the table, which could easily be seen through the plastic bag. The one shown on screen was not chipped! This should have been checked prior to despatch.
Gem Collector UK
Gem Collector UK
9 years ago
Good Morning,
Thank you for responding to our feedback request.
We're really disappointed to see that your Comeria Garnet arrived with this fault, your package should have been packed suitable to prevent any damage. We will be addressing this with our warehouse team to ensure the important of packaging items correctly is reiterated.
I can confirm your return has been received and we'll do our best to process your refund as quickly as possible.
We apologise for any inconvenience caused.
Kind regards,
Jade Creed
Help Team
Atsiliepimai apie gaminius
Pirkimo data: 18/10/2016
0
Bendrinti
Patikimas klientas
9 years ago
Good service
Atsiliepimai apie gaminius
Pirkimo data: 17/10/2016
0
Bendrinti
Patikimas klientas
9 years ago
Excellent customer service as usual.
Atsiliepimai apie gaminius
Gem Collector UK
Gem Collector UK
9 years ago
Thank you for taking the time to respond to our request for feedback.
We were disheartened to learn you are disappointed with your recent purchase of the Tahitian Cultured Pearl & White Topaz Sterling Silver Pendant.
We want our customers to be totally satisfied with all their purchases and offer no-quibble 30 day returns for those purchases that fail to meet our customers' expectations.
Please return the pendant to us and we shall process your return in accordance with your requests.
If you wish to discuss this matter further, please do not hesitate in contacting our Help Team on 0800 6444 655.
Gemporia - Help Team
Pirkimo data: 16/10/2016
0
Bendrinti
Patikimas klientas
9 years ago
Top rate company. Excellent products at amazing prices. Fun presenters who really know their stuff.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
