Thank you for your feedback.
We are sorry to hear that you have experienced problems with your recent purchase. Please accept our sincere apologies for any disappointment or inconvenience caused by this.
Please be assured that, once received, we will process your return as soon as possible. We will also refund the cost of the return postage on to your card, if the item is deemed to be faulty.
In the meantime, should you require any further assistance, please do not hesitate to contact our Help Team.
Kind regards,
Kerry Martin
Customer Service
I bid and got a gem but was unable to pay for it by Paypal. They blamed you, you blamed them, in the meantime I lost the gem to another buyer. I emailed you about this and this has been ignored.
Gem Collector UK
Gem Collector UK
11 years ago
Thank you for your feedback.
We are sorry to hear that you have missed out on an item due to problems when using Paypal. Please allow our Help Team up to 48 hours to respond to queries sent via email. However, in the meantime, please feel free to contact our Help Team by phone and we will gladly try to locate the item for you and check availability further.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Kerry Martin
Customer Service
I have had some problems with purchased stones going missing in the vault, and some stones being sent with chips. But I really enjoy the shows, especially Matt and Alex, and have many lovely gems in...
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
