Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

GAPinsurance.co.uk Atsiliepimai | Klientų aptarnavimo atsiliepimai apie {{merchantUrl}} | „Feefo“

Patikimas klientas

7 years ago

Really difficult to make a claim and get it carried out quickly. Time consuming on my part

David

GAPinsurance.co.uk

7 years ago

Dear policyholder,

Thank you so much for taking the time to respond to our feedback request - it really is very much appreciated.

I'm sorry to learn that you found the claim process on your Tyre and Alloy Wheel insurance policy difficult and I'd very much like to get to the bottom of what happened. At the moment though I'm in the dark because we're not the claim administrator (we're the company you bought the policy from) and I can't find any record of you having contacted us at the time of, or since, making your claim to report any issues (I understand you made a claim for Alloy wheel damage back in August 2018?).

In order that I can get a better understanding of what happened in relation to your claim, I've asked the claim administrator to provide me with a timeline of events relating to your claim. As soon as I've received and reviewed this, I'll contact you to discuss further.

In the meantime though... in future, if you're making any further claim on this Tyre and Alloy Wheel insurance policy, and experience any difficulty whatsoever, please get in touch with us immediately. Whilst we're not the claim administrator, we do have the ability to get involved in any claim and can, if necessary, hold the claim administrator to task. Ultimately it's infinitely more effective for us to deal with any issues at the time, taking any corrective action that is warranted, than only hearing about those issues months after the event. You can contact us on either support@gapinsurance.co.uk or by calling 01484 490095.

As above, I'll be in touch once I've received the claim timeline from the claim administrator.

Best wishes

David Burns-Keane

Director

GAPinsurance.co.uk

David

GAPinsurance.co.uk

7 years ago

Hello again,

I've now received a timeline of events from the claim administrator (MB&G).

Mon 20/08/2018 17:34 - You emailed a photo of the damaged alloy, to MB&G
Wed 22/08/2018 13:12 - MB&G requested an additional photo from you

Fri 24/08/2018 16:40 - You email MB&G (with the photo?) and chasing a response

Fri 24/08/2018 16:59 - MB&G reply that the details were sent to the repairer (Revive-UK) the previous day and that Revive will be in touch to arrange a repair date in due course

Mon 03/09/2018 10:42 - You email MB&G advising that the repair date offered to you by Revive had been inconvenient and that you were still waiting to hear further from them in terms of an alternative date

Mon 03/09/2018 13:00 - MB&G reply telling you that they've pursued the matter with Revive-UK's Customer Services and asked that someone contact you ASAP
Tue 04/09/2018 19:45 - You email MB&G advising that the repair date offered by Revive is unacceptable and that you are unhappy with the service

Wed 05/09/2018 12:14 - MB&G grant you permission to seek out a repair agent of your own choice who might be able to complete the repair on a more convenient date for you (the repair to be covered by the policy)

Thu 13/09/2018 18:13 - You reply confirming the value of the repair and the name of the company you've chosen. Shortly after which - I'm assuming next day but the date isn't included on the information I've been sent - MB&G email you with claim authority and form to be completed with the bank details for the repairer so that they can send the appropriate payment.

On the basis of the above, it looks to me like at least initially, the delays were a result of the repairer (Revive UK) failing to contact you as efficiently as they perhaps should have done. This looks to have persisted somewhat despite MB&G chasing them on your behalf - I can only apologise for this and promise that I'll do what I can to see that this improves going forward.

In addition, it's apparent that there was clearly a conspiracy of circumstance in terms of trying to coordinate the availability of the Revive repair technician covering your area, with your own availability. As a result of which MB&G offered to allow you to seek out a repairer local to you who might have availability that would be more suitable. So far as I understand, save for the delay in you then coming back with confirmation of who you'd chosen and the cost quoted, I understand the claim then proceeded without hitch.

Whilst the apparent delays in suggesting a repair date to you can almost certainly be improved upon - and I'll have the necessary discussions with a view to making that happen - I'm not sure what more could have been done in terms of coordinating a repair date taking in to account the availability of both yourself and the Revive-UK technician in your area. I believe that MB&G took the best course of action to successfully complete the claim once you made it clear to them that the only date offered by the technician, was not suitable.

Aside from the initial delay in Revive-UK getting back to you, if you have any specific suggestion(s) as to how the claim process could have been expedited, I'd be glad to receive them and will discuss their potential with the appropriate personnel.

Best wishes

David

Pirkimo data: 08/06/2018

0

CU

Customer

7 years ago

Ką Customer sakė apie GAPinsurance.co.uk:

Can't fault your service

Yes I would, and have recommended you. I found talking to someone that knows what he's talking about refreshing.

Pirkimo data: 07/03/2018

0

Patikimas klientas

7 years ago

Easy to deal with. Person I spoke with was knowledgeable of products required.

Atsiliepimai apie gaminius

Pirkimo data: 15/06/2018

0

CU

Customer

Hinton Martell, Wimborne, Dorset

7 years ago

Ką Customer sakė apie GAPinsurance.co.uk:

First class, value for money products and excellent service.

I believe that this will be either the 6'th or 7'th vehicle for which I have purchased GAP insurance. I have never taken the vehicle manufacturer's offer as I know that I will always get a far...

Skaityti daugiau

Atsiliepimai apie gaminius

Pirkimo data: 27/07/2018

0

Patikimas klientas

7 years ago

Highly competent and friendly staff A+++ service

I’ve been really happy with the help and service provided. Did some homework initially to check feedback from other customers. Had to cancel first policy after 9 months due to change of car, got most...

Skaityti daugiau

Atsiliepimai apie gaminius

Pirkimo data: 05/06/2018

0

CU

Customer

7 years ago

Ką Customer sakė apie GAPinsurance.co.uk:

Fantastic service ,very competative

Great service ,very knowledgeable on phone,carry over from old car,very cooperative

Atsiliepimai apie gaminius

Pirkimo data: 28/06/2018

0

Patikimas klientas

7 years ago

Very helpful and good value for money.

Atsiliepimai apie gaminius

Pirkimo data: 12/11/2018

0

CU

Customer

7 years ago

Ką Customer sakė apie GAPinsurance.co.uk:

Good cover at good price but only time will tell.

Easy company to deal with and friendly knowledgeable staff to discuss options with.

Atsiliepimai apie gaminius

Pirkimo data: 24/08/2018

0

Patikimas klientas

7 years ago

Great service!

Atsiliepimai apie gaminius

Pirkimo data: 10/12/2018

0

Patikimas klientas

7 years ago

Fair value GAP insurance.

The representative was easy to deal with and knowledgeable and the product was at a competitive price.

Atsiliepimai apie gaminius

Pirkimo data: 27/02/2018

0

„GAPinsurance.co.uk“ apžvalgos

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Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?