„FusionReactor“ apžvalgos

Hi, thank you for the feedback. There are two ways of purchasing from us: either online via our payment provider ShareIT, and the subscriptions purchased online are set to automatically renew each subscription period. As many of our customers are buying monthly subscriptions, it would be inconvenient for them to renew the subscriptions each month manually. Another way to purchase from us is manually paying with a check or a wire transfer. Those orders are not set to automatically renew, as we send a renewal quote each year. Actually, we do offer 2-year subscription periods upon request in these kind of situations. Our hands are a bit tied until certain extent with our third-party payment provider ShareIT, but we try our best to make the renewals as effortless as possible. Great to hear that you're looking into learning more about FusionReactor - we know it takes some time before getting to know it but I think you might find our latest webinars interesting:https://www.fusion-reactor.com/webinars/You are certainly more than welcome to get in touch with us and discuss more about your licensing situation and FR itself, and we'll be happy to find a solution that is the most suitable for you. Thanks again for taking the time to write the feedback! Kind Regards, Jenna FusionSales

Hi Mark,I can understand your frustration in this manner, as automatic subscriptions can be tricky to manage.This is why we use a third-party merchant provider to manage our customers financial data when operating with online subscriptions, this ensures higher levels of security and protects your financial data.I see that you emailed our support team, we received your support ticket on Wednesday, 5th of June, 2019 at 10:53 PM and we responded/cancelled the subscription on Thursday, 6th of June 2019, at 10:27. I also understand that there was a perceived lack of communication, due to our team being based in a different time-zone and the frustration that this could have caused.We strive to maintain the highest level of customer satisfaction possible and as such, if you feel that your subscription has not been cancelled or want more clarity, you can email me directly at Andrew_McAuliffe@fusion-reactor.com & I will personally resolve any issues or concerns that may have arisen.In the interim, I hope that you can understand our point of view in this matter and would be willing to re-consider your review, as we strive to ensure that our customers, both past & present are treated with the utmost respect & importance.Please feel free to reach out to me with any queries or concerns.Sincerely,Andrew J McAuliffeAccount ManagerFusionReactor